Your comprehensive guide to Al Ain Distribution Company

• About
• Objectives
• Core Business
• E-Services
• FAQs

Al Ain Distribution Company (AADC) is a wholly owned subsidiary of Abu Dhabi National Energy. The company is the sole supplier and distributor of electricity and water in the Eastern parts of Abu Dhabi, which includes Al Ain City and surrounding areas. It has a fully paid capital of over AED 1,5 Billion. Read on as we discuss the services offered and present the list of Al Ain Distribution Company branches.

ABOUT AL AIN DISTRIBUTION COMPANY (AADC)

AADC was incorporated under Law No 2 of 1998. It was established in 1999 and it’s a public joint stock company with the headquarters in Al Ain. The company’s responsibilities include ownership, operation and maintenance of the electricity and water distribution assets, meter reading and other related services for the supply of water and electricity.

CORPORATE OBJECTIVES

AADC has outlined the following corporate objectives:

• Reducing expenditure (OPEX & CAPEX) and increasing revenues to reduce Government subsidy
• Meeting guarantees & obligations as per operating licence and all applicable regulations
• Improving ROI
• Enhancing customer satisfaction
• Developing utility infrastructure in the region

CORE BUSINESS

In consultation with key stakeholders such as Abu Dhabi Water and Electricity Authority (ADWEA), developers, suppliers, Abu Dhabi Executive Council, Regulation & Supervision Bureau, Transco and more importantly customers, AADC has designed their policies to focus on key business areas. These include:

• Maintenance and operation of a network of distribution assets
• Testing of water quality via the laboratory service
• Customer interfaces, including revenue collection, customer billing and call centre operation
• To ensure the supply of water and electricity into the future, the company plans and executes water and electricity network extension and augmentation projects. These projects will satisfy the demand from new residential, agricultural and commercial customers, including major developments in the Al Ain region.

AL AIN DISTRIBUTION COMPANY (AADC) E-SERVICES

You can visit the official AADC website to make use of their e-services.

• View/edit customer information
• View account details
• View consumption history
• View payment history
• Online payment
• Pay for a friend
• Use energy calculator

CUSTOMER SERVICES

The customer services department of the AADC has four subdivisions, customer support, sales support, services support and call centre. These services offered are as follows:

• Receiving calls and answering enquiries
• Reinforcing, disconnecting and restoring supply
• Issuing clearance and meter reading
• Solve customer’s complaints
• Follow requests regarding interruptions and disconnections
• Site inspections  
• Checking electric wiring
• Testing internal wiring contractors
• Issuing the required certificates to practice and follow the maintenance of the water connection
• Improve the tankers filling stations and maintain power network
• Checking the safety of power connection

ACHIEVEMENTS

Here is what the company has been able to achieve:

• Shaikh Khalifa Excellence Award
• Management System Standard (ISO 10002:2004) for handling customer complaint in respect to water and electricity services
• ISO/IEC 17025:2005 for Laboratory
• Integrated Management System (ISO 9001:2008, ISO 14001:2004 & 18001:2007 combined standards)
• Abu Dhabi AWARD for Excellence in Government Performance for the Best Technical Project

MANAGEMENT SYSTEM

The company employs a documented Integrated Management System. This system entails the following:

• IMS Policy Statement
• IMS Objectives
• IMS Management Manual
• IMS Procedures
• Operating Procedures
• Process Maps
• Flow Charts
• IMS Records

AL AIN DISTRIBUTION COMPANY BRANCHES

Need to visit one of the Al Ain Distribution Company branches? We present the complete list along with their working hours.

FAQS

WHAT IS THE AL AIN DISTRIBUTION COMPANY CONTACT NUMBER?

Al Ain Distribution Company contact number is 800-9008.

WHAT IS THE AL AIN DISTRIBUTION COMPANY ONLINE PAYMENT PROCESS?

For Al Ain Distribution Company online payment, visit the official website. Go to E-Service and there you will find a tab with “Click here to make a payment”. Log in or register a new account and proceed to Al Ain Distribution Company bill check or payment.

HOW CAN I MAKE A COMPLIANT ABOUT THE SERVICES?

Visit the official website and click on Contact Us. Fill the form and submit your complaint.

HOW CAN I CALCULATE WATER OR ELECTRIC TARIFF?

AADC website has a tariff calculator which can be useful to calculate bills based on usage. Al Ain Distribution Company new tariff were introduced in 2023. So, if you are planning a move to Al Ain, it might be a good idea to make use of this service.

That concludes our look at (AADC). The company provides essential services to the residents of the region. It is striving to improve service year-on-year and fulfil the needs of customers. With investment from the government and responsible usage by residents, AADC is likely to continue to offer excellent services in the long run.      

For more information about water and electric distribution in the region, you can read our blog on Abu Dhabi Distribution Company. For government related services, you can avail services offered by TAMM Abu Dhabi.