Guide to water and electricity activation in your Abu Dhabi home
If you’re moving houses in the capital city, you need to request the activation of electricity and water in Abu Dhabi. Our guide details the complete process and how to request these connections in your new homes.
ACTIVATION OF ELECTRICITY AND WATER IN ABU DHABI PROCESS
Your tenancy contract must be registered with Tawtheeq Abu Dhabi online to request the activation of electricity/water (move-in) in Abu Dhabi.
Abu Dhabi Distribution Company (ADCC) linked their systems with Tawtheeq in 2015. After this, Abu Dhabi residents’ water and electricity accounts will be set up once ADCC receives your relevant details. This means you no longer have to complete a separate move-in application when changing homes.
To start the move-in process, you have to provide the following details:
- Select if you are a tenant or owner of the property
- Enter your premise ID
- Enter your property address
HOW TO ACTIVATE YOUR ACCOUNT ONLINE?
The best way to manage the activation of electricity and water in Abu Dhabi is to open an online account. This lets you track your usage and change or update details whenever necessary. You can also manage connections and pay bills through your online account.
You can use the following steps to activate your online account.
- Enter your ADCC account number (you will find this in the customer details section of your bill)
- Click on Send a PIN Code
- Enter the 4-digit PIN Code and continue
Please note that if you registered on ADCC’s old website, you can log in using the same username and password.
REQUIRED DOCUMENTS
DOCUMENTS FOR TENANTS
If you’re a tenant who wants to request for activation of electricity/water (move-in) in Abu Dhabi, you need copies of the following documents:
- Passport
- Emirates ID
- Family book (for UAE nationals only)
- Tenancy contract
- Previous account closing letter for the property you are moving into
- A note about the account closing letter (previously known as clearance certificate)
DOCUMENTS FOR OWNERS
Owners need to provide copies of the following documents:
- Passport
- Emirates ID
- Family book (for UAE nationals only)
- Copy of premise ownership deed or a site plan (valid and issued from Abu Dhabi Municipality)
- Previous account closing letter
FAQS ABOUT ELECTRICITY AND WATER CONNECTIONS IN ABU DHABI
WHAT IS TAWTHEEQ?
Tawtheeq is Abu Dhabi’s tenancy contract for people who want to rent or lease a property in the emirate or its surrounding areas. It regulates the housing market and makes renting a property easier. You can refer to our guide for Tawtheeq process, documentation and more.
I AM NOT REGISTERED WITH TAWTHEEQ. HOW DO I REQUEST A MOVE-IN WATER AND ELECTRICITY APPLICATION?
Those of you who have recently purchased or rented a property in the area covered by Tawtheeq but are not registered with it will need to complete a move-in application to get the water and electricity connections.
WHAT IS AN ACCOUNT CLOSING LETTER?
An account closing letter (previously known as a clearance certificate) is issued when your previous ADCC account for the property is closed. You can obtain a copy of this letter from the last occupant of the property or your landlord.
WHERE CAN I CHECK MY APPLICATION’S STATUS FOR WATER AND ELECTRICITY CONNECTIONS IN ABU DHABI?
You can check your application’s status via ADCC’s official website.
WHAT IS THE SERVICE FEE FOR ACTIVATION OF ELECTRICITY/WATER (MOVE-IN) IN ABU DHABI?
You don’t have to pay any water and electricity charges in advance. But, you must pay a refundable security deposit of AED 1,000 which is included in your first bill. This amount is returned when you close the account or can be transferred to a new property.
WHAT ARE THE CONTACT DETAILS FOR ADCC?
You can contact ADCC at 800-2332.
And that’s all for our guide to the activation of electricity and water in Abu Dhabi. We hope you found the details about the process you were looking for.
If you’re moving to Dubai, here’s everything you need to know about DEWA, Dubai Electricity and Water Authority.
