In November 2018, the UAE government, in collaboration with the Federal Tax Authority (FTA), officially enabled eligible tourists to request refunds on VAT (Valued Added Tax) for the purchases during their stay in the country. The process is possible through an integrated electronic system which was introduced following the UAE’s implementation of a 5% VAT charge on purchases. Additionally, only retailers that are registered in the “Tax Refund for Tourists Scheme” and connected to the system are eligible for refunds. How does a vat refund for tourists in UAE work? How can travellers to the UAE claim back the VAT charged to their purchases? Let’s find out.
How to claim VAT refund in UAE for Tourist?

Any tourist shopping in stores located in the United Arab Emirates is eligible to reclaim a refund made on purchases provided that he or she fulfils certain conditions. These are as follows:
- Tourists who plan to apply for refunds must ensure that their purchases are from retailers that are participants in the “Tax Refund for Tourists Scheme”
- The tourist in question must have the intention of leaving the UAE within ninety days from the day of purchase along with the products that were bought
- Goods purchased must not be excluded from the FTA’s Refund Scheme
- Purchased products must be exported out of the United Arab Emirates starting from the day of supply
- Export and process of purchase of products must be implemented according to requirements set forth by the Federal Tax Authority (FTA)
VAT Refund Scheme for UAE Tourist
Planet VAT refund – a fully automated system created due to collaborations between the FTA and global operator Planet, allows registered retailers and shoppers to sail through the VAT refund process with ease. VAT refunds like these are possible thanks to collaborations between the FTA and Planet which is the global operator of the refund system. A fully integrated electronic system from Planet allows registered retailers and visiting shoppers to expedite the Planet VAT refund process with ease. Here is how it goes:
- Shopper requests for a VAT refund claim and presents the necessary travel documentation (travel passport or GCC National ID card) used to enter the country
- The retailer enters the necessary data on Planet’s electronic system to issue the claim
- The retailer will stick a Tax-Free tag on the back of the original sales receipt presented by the shopper
- The Tax-Free tag is scanned in order to link the purchase to the shopper’s GCC National ID card or travel passport
It’s that simple. With a minimum spend of AED 250, the fully digital process issues shopper’s a Tax-Free tag within 2 minutes. As of October 2018, around 4,000 retailers in the country were registered in the electronic system —identifiable with posters displayed at storefronts visible to visitors.
Where can Tourists Claim UAE VAT Refunds for Shopped Items?
All claims must be validated at different validation points —special devices placed at departure ports like seaports, border ports and airports in the United Arab Emirates. For example, if you are leaving Dubai as a tourist, the process can be executed at the VAT refund counter at Dubai Airport.
Here is how it works:
- Go to the designated validation point before checking in your luggage
- Approach the immigration counter and present the original receipt with the Tax-Free tag on it, the products purchased, as well as copies of your credit card and passport
- After successful validation, you can choose to refund via cash or card
- The refund is processed
Tourists are eligible to receive 85% of the total VAT amount paid. The remaining 15% is charged as administration fee by Planet. Also, keep in mind, cash refunds are capped at AED 7,000 per day as per new regulations imposed by the Federal Tax Authority. This was done in an attempt to reduce shopper reliance on cash during financial transactions and help them make the most of the country’s technological advancements. No such limit is placed on the maximum recoverable amount if the transactions in question are made to a credit card.
Self Service Kiosks

Thanks to newly launched self-service kiosks at departure points, tourists now have the option of claiming back VAT themselves. Rolled out in airports and other ports, the fully-automated service streamlines the process by identifying tax eligibility for refunds, verifying that the tourist is in possession of the goods and enabling tax recovery.
Of course, employees are always available to provide a helping hand when needed. Currently, these kiosks can be accessed in 12 locations across the UAE including Dubai International Airport, Abu Dhabi International Airport, Al Maktoum International Airport and others.
All Tax-Free tags must be validated within 90 days from the date of purchase. If not done in time, the Tax-Free tags will expire and concerned shoppers will not be eligible for any claims.
Goods Not Eligible for VAT Tourist Refund UAE
All VAT applied goods or products are eligible for a tax refund except those that fall within these categories:
- Aircraft, motor vehicles and boats
- Products that have been consumed partially or fully in the country or in any Implementing State in the GCC
- Goods that tourists don’t have on hand at the time of their departure from the UAE
We recommend leaving enough time to process validations before departure. For example, arrive at the airport an hour or so earlier than flight departure.
VAT Refund for UAE Tourists – who is eligible?
Not every tourist can claim VAT refunds on purchases made in the country. Under current regulations, travelling tourists must fall within these categories to be eligible for Planet VAT refund UAE.
- Travellers aged 18 or over who are not residents of the UAE
- GCC Nationals are allowed to claim VAT refunds
- Not a crew member on flights leaving the United Arab Emirates
Additional regulations may apply to GCC Nationals who reside in foreign countries for studying.
That’s all travellers must know about VAT refund for tourists in UAE. If you plan on travelling to the United Arab Emirates with medication and are unaware of regulations regarding the transport of medicines, our guide for bringing medication to the UAE might be useful. Visiting Abu Dhabi alone? Make sure that you are aware of parking rules in the emirate before you hire a ride. If your destination is Dubai, make sure you are aware of local traffic laws in this city.

If I do not have any tax free tag on the receipt can i still claim a vat rebate?
Hello Victor! Thank you for getting in touch with us. In answer to your query, only receipts that have “Tax Free” tags attached can be used to acquire VAT refunds. If your receipt doesn’t have the tag, the store where you originally purchased items from might not participate in the VAT refund programme by Planet. Just to be sure, we recommend getting in touch with the store owner who issued the receipt.
We hope this helps. Have a great day!
My daughters are visiting uae but all their purchases are under my credit card and am a resident here. Can they claim a refund?
Hi Jenny,
In answer to your query, they can get a tax refund on their purchases as long as the invoice has the name of the tourist with the appropriate passport number.
Hope this helps. Have a great day!
Hi, my mother bought some gold ornaments worth around aed23000 .she returned yesterday.bill is registered but can’t submit it in airport due to delayed check in.how she can get refund? Pls advice
Hi Jitha, we recommend contacting airport authorities for queries regarding refunds related to late check-ins. Any queries related to Tax Refund-specific situations can be made by contacting Planet:
Planet call centre contact: +971-4-586-4700
Have a great day!
Is there a list where I can see if a retailer is part of the scheme? I am looking to buy some camera equipment and the refund would be nearly £1000 so it’s important I know beforehand.
Hello Karen,
You can look for stores that display the Planet Tax Free sign or ask in-store whether they offer the Planet Tax Free service. A complete list of the brands associated with the programme can be found on the Planet website.
We hope this helps. Have a nice day!
M on vist on visa in dubai nd i bought a airpods online from noon app . Is it eligible to refund vat???
Hi Prabh,
In answer to your query, we recommend contacting the service to find out whether purchases from Noon are eligible for VAT refunds.
Have a nice day!
I’m planning to buy used car from Dubai, the car is 2018 and would like to Export the car to OMAN. Can we rufund the VAT???
Hi Issam,
Unfortunately, vehicle purchases are not eligible for VAT refunds.
Have a great day!
Can I take vat money back before leaving the country so I can use it again or must be on the leaving time ?
I’ll go back in next month
Can I take it now ?
Hello,
Thank you for writing to us. Unfortunately, tax refunds can only be claimed when you are leaving the country at the airport. Hope this helps!
I have purchased some jewelry in Dubai during last week of January 2020. In the shop Tax Free Tags were affixed to Sale Receipts. On 01 February 2020 i.e. date of my return to India, I submitted my travel documents, Sale receipts, Tax Free Tags and VISA Debit Card. The person at the counter verified and informed that the VAT refund money will be credited to my VISA Debit Card. But so far, there is no credit in my account. I want to know (1) how much time does it take for refund and (2) the email id of VAT Refund Operator in Dubai Airport for initiating correspondence in case of non-credit of refund in next week.
Hi M.Rani,
We are sorry your refund wasn’t processed. In answer to your query:
1- After the initial application, it generally takes 5 to 7 business days for a refund to be credited to an account.
2 – You can contact Dubai Airport’s Call Centre at +971-4-224-5555 or Planet at +971-4-586-4700 for assistance regarding non-credit of your refund
Hope this helps. Have a great day!
How many days it will took time to VAT refund for Nepali citizen in cards? 31 Jan but still not get VAT refund in bank
Hi Amit,
In answer to your query, we recommend contacting Planet’s tax refund services oby filling the appropriate form on the official website or by calling on +971-4-586-4700 Hope this helps. Have a great day!
Hi. I am travelling along with my family to Dubai. I intend to make online Vendors (e.g. noon dot com or amazon dot ae) to be delivered to my hotel. Are these (online) purchases eligible for VAT refund please?
Hi Dany,’
In answer to your query, we recommend contacting the service to find out whether purchases from Noon are eligible for VAT refunds.
Hope this helps. Have a nice day!
I purchased a mobile phone for my son and he left UAE in December 2019. I have the receipt with the tax free tag on and I am leaving UAE on 6th March. I don’t have the mobile as my son has already left UAE. Can I claim the tax refund?
Hi Ianthie!
Unfortunately, tax refunds can only be claimed at the airport when you are leaving the country. Hope this helps. Have a great day!
Am a resident of uae .. and am returning back to india after cancelling my visa. On cancelled visa can i claim vat charged on gold purchased by me.
Hi Sunitha! You may have to change the status of your visa before you are entitled to the tax refund. For additional assistance, please contact Planet at +971-4-586-4700. Hope this helps. Have a great day!
when i purchased from Al Shaya Co. They could’t scan for me the Planet Tax free it was giving error all the time on my passport, and i tried to do it in another branch but without success, so i couldn’t claim my tax free for that purchase of 250 aed
Hi Inaam! Sorry to hear that you couldn’t claim your VAT refund. We recommend using the complaint form on Planet’s official website or contact them on +971-4-586-4700. Hope this helps. Have a great day!
My family members are on visit, they have purchased few things under tax free norms in cash trasection, is the credit card copy mandatory to show on airport to get the refund of vat?
They are not using any credit card. Will they get back the vat amount without credit card copy as the trasection is in cash.
Hi Tasneem. In answer to your query, your guests will be required to produce a credit card number if they opt for having the VAT refund amount credited to a card account. Also, keep in mind that cash refunds are capped at AED 7,000 per day. For more information, you can contact Planet at +971-4-586-4700. Hope this helps. Have a great day!
I’m a crew member can I claim for tax refund
Hi. Thanks for getting in touch Cliffton. In answer to your query, crew members on planes or flights leaving the country cannot claim VAT refunds. Have a nice day!
Hello I have planet tax sticker and it’s more then 30 days and we are still awaiting refunds which is around 2000 dhs…. Not expecting from Dubai….
Hi Sohel,
Thank you for reaching out to us. It generally takes around 5 to 7 days for a refund to be credited. We are very sorry that your VAT amount hasn’t been refunded yet. For queries, we recommend getting in touch with the Dubai Airports or Planet for further assistance:
– Dubai Airports Call Centre: +971-4-224-5555
– Planet: +971-4-586-4700
Hope this helps. Have a great day!