Your complete guide to the UAE PASS
With the expiration of the Dubai ID/UAE SmartPass in December 2020, all government services for residents are now accessed via the UAE Pass. The official online system creates a national digital identity for each resident. It can be used to avail of various federal and local government services through a single application. With the UAE PASS, you no longer need multiple usernames and passwords. Here’s all the information about the portal.
WHAT IS THE UAEPASS?
Launched in 2018, the UAE Pass is a key element of the UAE’s long-term development strategies – providing sustainable infrastructure and the environment in particular.
The UAE PASS, dubbed as the “First National Digital Identity”, is a useful tool for remote identification for the use of online government services. This digital ID is single-handedly equivalent to the real identity of a person or entity in the UAE.
UAE Pass is a joint effort by Smart Dubai, Telecommunications Regulatory Authority (TRA) and the Abu Dhabi Digital Authority. This single login electronic signature replaced DubaiID or SmartPass solutions as a unified login credential for all online government transactions across the UAE, including paying utility bills and filing residence visa applications. The electronic signature generated by your UAE Pass is legally valid for transactions and documentation across all emirates.
HOW TO REGISTER FOR UAE PASS
The UAE Pass registration is a two-phase process – online and physical verification at a designated kiosk. To register for UAE Pass online, you need to:
- Download the UAE PASS application on your phone.
- Scan your original Emirates ID to initiate the verification process.
- Verify the information and set up a pin number (not to be shared with anyone).
- Head out to a UAE PASS kiosk near you for final verification.
- Insert your Emirates ID in the self-service machine and follow the instructions on the screen.
- Scan your fingerprint to obtain your UAE PASS login credentials.
You can also use the UAE Pass app to register. The app uses biometric face recognition to register the users. This allows you to get registered in less than 5 minutes and you don’t even have to visit the kiosk for verification.
UAE PASS SERVICE PROVIDERS
The application guarantees hassle-free access to local and federal digital services from more than 80 public and private entities available online on mobile applications and websites. Some of these service providers include:
- General Authority of Islamic Affairs and Endowments
- Emirates Development Bank
- Etisalat
- Federal Customs Authority
- Etihad Water & Electricity
- General Pension and Social Security Authority
- Insurance Authority
- Federal Authority for Identity and Citizenship
- Ministry of Climate Change and Environment
- Ministry of Community Development
- Ministry of Economy
- Ministry of Education
- Ministry of Energy and Industry
- Ministry of Finance
KIOSK LOCATIONS IN DUBAI AND OTHER EMIRATES
You can find UAE Pass kiosks all across the country. We’ve highlighted some of the key locations for you.
Dubai | Abu Dhabi | Ajman | Al Ain | Fujairah | Ras Al Khaimah | Sharjah | Umm Al Quwain |
|---|---|---|---|---|---|---|---|
Dubai Dubai Courts HQ | Abu Dhabi Khaldiya Tower – D | Ajman Ajman Department of Economic Development | Al Ain Al Ain Municipality | Fujairah Fujairah Dibba Municipality | Ras Al Khaimah Safeer Mall | Sharjah Tasheel Centre Sharjah Samnan | Umm Al Quwain Nesto Al Wafa Supermarket |
Dubai DEWA – The Sustainable Building in Al Quoz | Abu Dhabi Al Jazeera Tower | Ajman Safeer Hypermarket | Al Ain Al Jimi Mall | Fujairah Century Mall | Ras Al Khaimah RAK Mall | Sharjah Safeer Mall | Umm Al Quwain Federal Electric & Water Authority (FEWA) |
Dubai DM Lab Karama | Abu Dhabi Al Nakheel Tower | Ajman Palm Centre | Al Ain Remal Mall | Fujairah Choithrams | Ras Al Khaimah Al Aswaq RAK National Markets | Sharjah KM Trading Shopping Centre | Umm Al Quwain LuLu Centre |
Dubai Tasheel Al Nahda | Abu Dhabi Mecca Mall | Ajman Safeer Mall | Al Ain Al Ain Co-operative Society | Fujairah LuLu Hypermarket | Ras Al Khaimah RAK Investment Authority | Sharjah KM Hypermarket | Umm Al Quwain – |
Dubai Union Co-operative Society | Abu Dhabi Abu Dhabi National Exhibition Centre (ADNEC) | Ajman The Black Square | Al Ain Department of Transport | Fujairah Federal Electric & Water Authority (FEWA) | Ras Al Khaimah Taj Al Madina Supermarket | Sharjah Nesto Al Wafa General Trading | Umm Al Quwain – |
FREQUENTLY ASKED QUESTIONS
CAN I STILL USE MY DUBAIID/SMARTPASS?
The DubaiID is no more accessible unless you convert it to the UAE Pass.
WHAT ARE THE UAE PASS BENEFITS?
There are two major benefits of using the pass. First, you get a single-credential login to all online government portals and their services. The second benefit is you get a legally accepted digital signature that can be used to sign important documents online without the need to visit service centres.
HOW SECURE IS MY DIGITAL SIGNATURE?
Your digital signature is protected using the SHA-256 hashing algorithm. SHA (Standard Hashing Algorithm) was built by the National Security Agency (NSA) in the US, and it has a ‘one-way cryptographic function. This means no one can decrypt it back to the original text, allowing maximum digital identity protection.
IS IT A PAID SERVICE?
No, the UAEPass service is free of charge.
IS THE UAEPASS DIGITAL SIGNATURE LEGALLY VALID?
Yes. Your digital signature will be legally binding and tantamount to your written signature.
WHAT ARE THE DIFFERENT UAE PASS SERVICE CHANNELS?
These services are available via:
- Mobile application (available on both iOS and Android)
- The self-service portal (available on uaepass.ae)
- UAE Pass Kiosks
WHAT IS THE UAE PASS CONTACT NUMBER?
The UAEPass helpdesk can be contacted at 600-560-000.
HOW TO PAY PEDESTRIAN FINE IN DUBAI?
If you have to pay pedestrian road crossing fine in Dubai, you can do it via Dubai Police or RTA website by logging in with your UAE Pass.
This wraps up our guide on the UAE Pass. The initiative aligns with the country’s aim to become smarter and happier, leading to the UAE Centennial in 2071. The goal of the Centennial Plan for the next 50 years in the UAE is to make the country’s government the best in the world, at par with the leading economies across the globe.
In the UAE, digitalisation has significantly impacted several industries and altered how we do daily business. It has also changed the way people contact or communicate with the authorities. For instance, residents now use government apps in Dubai for everything, from requesting new utility connections to paying traffic fines online.
