SEWA FAQs in Sharjah: Get the answers you need
SEWA is the primary utility provider in Sharjah, offering electricity, water and gas services. Committed to streamlining the customer experience, SEWA has established an online portal and mobile application for simplified connection/disconnection procedures and bill payments.
This guide compiles answers to SEWA FAQs in Sharjah, aiming to make your move to Sharjah smoother.
Important SEWA FAQS: Your Guide to Services, Connections and Costs
Here is a list of frequently asked questions about SEWA Sharjah, from the connection process to services.
HOW TO ACTIVATE THE SEWA ACCOUNT?
You have two convenient options to register your SEWA account:
- Online: Visit the SEWA e-portal and complete the move-in application.
- In-Person: Visit a SEWA office and speak with a representative.
Whichever method you choose, be sure to have the following documents and information ready:
- Your Emirates ID
- Tenancy agreement or title deed (depending on your property status)
- Email address and mobile number (for online registration)
- Trade licence (if registering for commercial or industrial property)
After SEWA has processed your application, you’ll receive a confirmation email (for online registration) notifying you of account activation
HOW TO TERMINATE YOUR SEWA CONNECTION IN SHARJAH (MOVE OUT)?
Tenants and property owners can easily disconnect or terminate their SEWA connection in Sharjah. You can submit a disconnection request to SEWA at the Connection and Disconnection department or apply through the e-service portal.
SERVICE CHARGES FOR SEWA ACCOUNT DISCONNECTION
There are no service charges for regular account disconnection services. However, for an urgent SEWA account termination, the department charges AED 200 (AED 100 as a disconnection fee and AED 100 as an urgent refund fee for a deposit that does not exceed AED 10,000).
WHAT ARE THE SEWA CONTACT DETAILS?
- Primary address: Sharjah Electricity & Water Authority Head Office, Al Khan Area
- SEWA office timing: 07:30 am to 03:30 pm – Monday to Thursday (Head Office)
- Website: www.sewa.gov.ae
- SEWA contact number: +971-60-056-6665
- SEWA emergency call centre number: 991
HOW TO REGISTER FOR SEWA E-SERVICE?
There are two convenient ways to register for SEWA’s Electronic Services:
- Online: Visit the official SEWA website.
- Mobile App: Download the SEWA Smart Application from Google Play or the Apple Store.
HOW TO CHECK SEWA BILL?
SEWA Customers can check the bills easily using the following resources:
- Website
- SEWA Mobile Application
- Call centre: 600-566-665
- Bank Channels and Exchange Centres
- Customer happiness centres
HOW TO PAY SEWA BILL ONLINE?
One can use the following methods to pay the SEWA bill online:
- SEWA e-Pay Services
- SEWA Mobile Application
- Etisalat Mobile App
When using credit cards to pay bills, the following fees are applicable:
- 1.25% fee for payments made through the SEWA e-services portal and application
- 1.24% fee for payments made at SEWA happiness centres or exchange centres
- 1.75% fee for payments made through SEWA payment machines in Sharjah
Consumers can also use conventional ways to pay SEWA bills, including:
- SEWA Customer Care Centres
- Banks
- Exchange centres
WHERE CAN I FIND SEWA CUSTOMER SERVICE CENTRES IN SHARJAH?
Below is the list of SEWA offices in Sharjah:
- Al Jazat Customer Service Center – Near Al Shaab Village
- Al Majaz Customer Service Center – Near Al Safiya Park
- Industrial Area Customer Service Center – Opposite Ramez Mall
- Halwan Customer Service Center (Open 24/7) – Next to Sharjah Cooperative Society
- Sharjah Expo Customer Service Center – Ground Floor Sharjah Expo Centre
- Budaniq Customer Service Center – Next to Mega Mall Sharjah
Operating Hours:
- Monday to Thursday: 07:30 am to 08:30 pm
- Only Follow Up Department (Customer Services) in Al Halwan, buDaniq and Customer Care in the Industrial Area are open on Sunday from 08:00 am to 01:00 pm
This wraps up our blog on FAQs about SEWA. Hopefully, this information will be valuable as you move to the cultural capital of the UAE.
If you’ve found the perfect rental apartment, read more about your rights and responsibilities as a tenant in Sharjah. If you live in Dubai, contact DEWA for electricity and water connection or cancellation.
For more information on life in the UAE, subscribe to MyBayut!
