How to set up a water and electricity connection in Sharjah?

• Registration of SEWA Connection (Residential)
• Registration of SEWA Connection (Commerical)
• Registration of SEWA Connection (Government)
• Termination of SEWA Connection
• Contact 
• FAQs

Getting an electricity and water connection is one of the first things to do when you move to a new place. In Sharjah, the water and electricity services are provided by the Sharjah Electricity and Water Authority (SEWA). The authority provides electricity and water connection in Sharjah to both residential households and businesses. Read on to find out how to register for a new account or how to cancel your SEWA connection.

HOW TO SET UP A NEW WATER AND ELECTRICITY CONNECTION IN SHARJAH?

SEWA offers customers several facilities at their convenience centres. Some of these include services for updating your profile, getting a new SEWA connection in Sharjah, paying bills and submitting feedback or complaints. All these services are also available on the SEWA e-portal and SEWA app.

Let’s look at the different SEWA connection setups and deactivation services in Sharjah.

REGISTRATION OF NEW CUSTOMER (MOVE-IN)

Those of you looking for information on how to set Sharkah water and electricity connection can easily register your account with SEWA. The new customer registration service is also referred to as the move-in process. Let’s look at the procedure and paperwork required for the registration of a new customer (move-in) account with SEWA.

DOCUMENTS REQUIRED FOR NEW CUSTOMER REGISTRATION (MOVE-IN RESIDENTIAL PROVISIONAL CONNECTION)

• Application for the connection
• Original tenancy contract duly signed by the landlord and tenant
• Copy of the new tenant’s Emirates ID
• Last clearance certificate of the premise (If more than 10 days have passed from its issuance date, a second-metre reading could be required)
• Landlord’s ownership certificate
• Trade licence copy of SEWA-approved electrical contractor
• The professional licence of the Economic Development Department contractor
• Affection plan
• Building permission
• Passport copy
• Licence copy (for companies)

DOCUMENTS FOR A PERMANENT CONNECTION

The documentation required for a new SEWA connection is as follows:

• Application for electricity supply
• The trade licence copy of the electrical contractor approved by SEWA
• Affection plan
• The professional licence of the electrical contractor issued by the Economic Development Department
• Building permission
• Passport copies (for individuals) or licence copies (for companies)
• Initial inspection application (electricity)
• Thermal Insulation Inspection Application

PROCEDURE FOR NEW CUSTOMER REGISTRATION WITH SEWA (MOVE-IN) AS A TENANT

If you are looking to rent an apartment in Sharjah, these are the steps that you must complete for a smooth Sharjah electricity connection process.

• Tenants must visit any of the SEWA Customer Happiness Centres to submit the application for a new SEWA connection in Sharjah.
• National residents or locals are also required to submit a special undertaking.
• Once you submit the application, you will also need to pay a security deposit, which is based on the type of leased unit.
• After you pay the SEWA deposit you will get approval for the tenancy contract.
• The customer must then approach the Sharjah Municipality to attest the tenancy contract.

Once all the paperwork and deposit payment is complete, your water and electricity connection in Sharjah will be activated. Now you know the procedure of how to set up a new SEWA connection.

NEW SEWA CONNECTION APPLICATION BY LANDLORD

The owner or the landlord can also apply for a new SEWA connection in Sharjah by visiting the Customer Happiness Centre. You will need to submit all the necessary paperwork to activate your service agreement with SEWA.

SEWA REGISTRATION OF NEW CUSTOMER (COMMERCIAL)

If you are a commercial setup or an industry looking for water and electricity connection in Sharjah, you must provide the following documents:

• Copy of trade licence or commercial registration.
• Inspection report of the Economic Department and approval of the tenancy contract.
• Original tenancy contract duly signed by the landlord and tenant.
• Last clearance certificate of the premise. If more than 10 days passed from its date of issue, the metre reading should be taken again.

Once these documents are arranged, the SEWA new connection procedure is as follows:

• The application shall be submitted by the customer at the concerned service centre.
• Confirmation of the approved load (industrial activity).
• The security deposit’s amount shall be fixed as per the type of the leased unit.
• Payment of security deposit and approval of the tenancy contract.
• Execution of service agreement as per tenancy contract (applicable).
• The customer shall approach Sharjah Municipality to attest the tenancy contract.
• After the attestation of the tenancy contract, the customer shall approach the concerned service centre to activate the service.

REGISTRATION OF NEW CUSTOMER (GOVERNMENT)

If a government entity is looking to set up a water and electricity connection in Sharjah, it must provide:

• NOC from the local/federal government entity to connect the services
• Original tenancy contract (for the leased unit)
• Ownership deed

SEWA connection registration has been streamlined. If these documents are available, proceed to register the entity by following these steps:

• The government entity shall submit the application to the concerned service centre
• The service centre shall refer the transaction to the government departments and ministries section
• Execution of service agreement
• The account shall be incorporated in the accounts system of the government entity

HOW TO TERMINATE YOUR SEWA CONNECTION IN SHARJAH (MOVE OUT)?

How to cancel SEWA connection is a commonly asked question. Tenants and property owners can easily disconnect or terminate their SEWA connection in Sharjah.

Here’s all you need to know about disconnecting your water and electricity connection in Sharjah when you plan to vacate your home.

DOCUMENTS REQUIRED FOR TERMINATION OF SEWA ACCOUNT (MOVE OUT)

If you are currently residing in a villa for rent in Sharjah and have decided to move out, these are the documents you must have in hand:

• Original clearance certificate from Sharjah Municipality
• Original deposit payment receipt
• Copy of the customer’s Emirates ID

PROCEDURE FOR SEWA ACCOUNT TERMINATION IN SHARJAH

• The customer must first submit a disconnection request to SEWA at the the Connection and Disconnection department.
• A technician will be assigned by the Connection & Disconnection department for the termination of your SEWA account in Sharjah.  
• The technician will fetch the last metre readings and forward all the paperwork to the Closing Account department for further processing.
• The department will generate a final bill with all outstanding payments for the disconnection of the SEWA account.
• Follow-up requests against the closing of the account will be prepared and referred to the Internal Control Department.
• If your outstanding bill exceeds the security deposit, you will have to make the necessary payment.
• After the dues are cleared, a clearance certificate will be issued for the disconnection of the SEWA account in Sharjah.

SERVICE CHARGES FOR SEWA ACCOUNT DISCONNECTION

There are no service charges for regular account disconnection services. However, for an urgent SEWA account termination, the department charges AED 200 (AED 100 as a disconnection fee and AED 100 as an urgent refund fee for a deposit that does not exceed AED 10,000). Now you know the process of how to cancel SEWA connection as well as the fee.

SEWA CONTACT INFORMATION

There are several branches of SEWA located throughout Sharjah and neighbouring regions. Details for the SEWA head office are provided below:

• Address: Al Khan Area, Government Departments Complex
• Timings: 07:30 am to 03:30 pm (Monday to Thursday)
• Telephone: 600-566-665
• Email address: info@sewa.gov.ae
• SEWA call centre number: 991

FAQS ABOUT WATER AND ELECTRICITY CONNECTION IN SHARJAH AND MORE

HOW CAN I ACCESS AND VIEW MY SEWA BILLS?

SEWA sends the monthly bills to the customer’s registered email address, along with a link to access the bill sent via SMS to the registered mobile number. Additionally, if you make payments through one of the registered SEWA banks, you will receive notifications from the bank regarding the due date of your upcoming SEWA bill. You can also use the SEWA E-services portal. Sharjah Water and Electricity Authority have made bill payment easy.

WHERE ARE SEWA CUSTOMER HAPPINESS CENTRES LOCATED IN SHARJAH?

The list of SEWA offices in Sharjah can be seen below:

• Al Jazat Customer Service Centre: Near Al Shaab Village, the previous premises of the Cooperative Society
• Al Majaz Customer Service Centre: Near Al Safiya Park
• Industrial Area Customer Service Centre: Opposite Ramez Mall
• Halwan Customer Service Centre: Halwan area, next to Sharjah Cooperative Society
• Sharjah Expo Customer Service Centre: Al Taawun area, Sharjah Expo Center, ground floor
• Budaniq Customer Service Centre: Budaniq area, next to Megamall

WHERE CAN I FIND APARTMENTS TO RENT IN SHARJAH?

There are several popular areas to rent apartments in Sharjah that offer a complete bevvy of lifestyle amenities. Top choices include Al Majaz, Al Nahda and Al Khan.

That’s all for our detailed guide to setting up and terminating a SEWA connection in Sharjah. Customers can submit an application for a new connection or get the previous connection terminated very easily. While customers can visit any of the Customer Happiness Centres for their applications, the SEWA website and app are also equally helpful. Similarly. it’s easy to get a SEWA gas connection as well from the Customer Happiness Centres. SEWA connection procedure is fairly straightforward.

For a new electricity connection in Dubai, read our detailed guide to opening a new DEWA account in Dubai. For more information about electricity and water supply in the Northern Emirates, check out our FEWA guide.