Service 1 Center: the one-stop-shop for all government services in Dubai
As part of the Smart Dubai initiative, the UAE government is on an endeavour to make Dubai the happiest and most convenient city on earth. The Service 1 Center in Dubai (sometimes referred to as Service 1) is one such scheme introduced by His Highness Sheikh Mohammed bin Rashid Al Maktoum, the Vice President, Prime Minister of the UAE and Ruler of Dubai, to work towards that goal. Today, MyBayut gives you an inside look at what the Service 1 Center in Dubai and everything it has to offer.
What is the Service 1 Center in Dubai?
Service 1 is a model centre that aims to create a one-stop platform for all government services in Dubai. With this, residents can access a majority of the government-related services in one place. It incorporates the latest A.I. technology to simplify the process of any government service and make it easily accessible and quick for everyone. This government centre in Dubai also works with customers to improve the processes using a range of service design techniques and behavioural science methods. The Service 1 Center in Dubai is said to the first of its kind in the world.
Our goal is to be number one globally in government services by 2020 – H.H Sheikh Mohammed bin Rashid Al Maktoum
These are some of the UAE government entities whose services are offered at the Service 1 centre in Dubai.
- Federal Authority For Identity & Citizenship
- General Directorate Of Residency And Foreigners Affairs Dubai
- Ministry of Interior
- Ministry of Health & Prevention
- Ministry of Foreign Affairs
- Ministry of Human Resources & Emiratisation
- Ministry of Education
The Service 1 Center in Dubai was introduced with just three major services as a test to see if the model is successful.
What services can you get at the Dubai Service 1 Center?
All services at Service 1 are offered as ‘bundles’. With this method, all related services under a certain type of request are bunched under a comprehensive package and offered to visitors. Having all government services grouped under a single ‘bundle’ eliminates the need for customers to visit multiple government service centres in Dubai to fulfil one request.
Currently, there are three bundles at Service 1 which are based on life events: Marriage, Birth and even starting a new business in Dubai.
- The Wedding Bundle (MABROOK MA DABART)
- The New Born Bundle (MABROOK MA YAK)
- The Business Bundle (TAWTHEEF)
Here is a look at the three bundle packages at Service 1 Dubai.
Wedding Bundle (MABROOK MA DABART)
Planning on getting married in the UAE? The Wedding Bundle at Service 1 will cover everything you need from a legal perspective, so you can focus your energies on planning the most important day of your life. This Service 1 package includes all services related to attestations of marriage documents, issuance of the Marriage Certificate and more. This service can be obtained by Muslim UAE nationals and non-UAE nationals residing or visiting the emirate of Dubai.
New Born Bundle (MABROOK MA YAK)
This Service 1 bundle offers all the relevant services to create a formal identification document for the baby. This includes issuing Birth Certificates, Emirates ID, Passports and more! This extends to UAE nationals born at a private hospital in Dubai.
Business Bundle (TAWTHEEF)
If you are starting a business in Dubai, Tawtheef is one of the comprehensive Service 1 bundles that you should take advantage of. From the allocation of quota for new employees to issuing job offers and work contracts, this package is your one-stop-shop. Any companies registered with the Ministry of Human Resources and Emiratisation can avail of this package.
These are just a few packages offered at the centre. As soon as more packages are optimised, you will be able to find them all at the Service 1 Centre in Dubai.
Service 1 Center Location
The Service 1 Center is located within the iconic Emirates Towers on Sheikh Zayed Road (Area 2071, Ground Floor).
The building’s central location makes it easily accessible by car, taxi and public transportation. If you plan to drive to Service 1 Center, the tower does have parking, which is free-of-charge for the first two hours. You can even give your car at the valet parking which is available at the Boulevard entrance.
As for those travelling by public transport, just take the Dubai Metro to the Emirates Towers metro stop on the red line; then get off the landside exit and you will be right at the foot of emirates towers. And if you are coming by taxi, your cabbie won’t have an issue finding it because it is of Dubai’s most iconic buildings – everyone knows it!
Service 1 Center Timings
The Service 1 hours are from 10:00 am to 04:00 pm, Sunday to Thursday. The Service 1 Center in Dubai remains closed on Fridays.
Service 1 Center UAE Contact
For more information on any of the services offered here, you can call the Service 1 Center on 600-565-565 or email info@s1.gov.ae.
That concludes this guide on the Service 1 Centre Dubai. We hope you found this article insightful. The government is well on its way to achieving its goal of making Dubai the happiest city. This year alone we saw new laws like the Gold Card Residency even updates to existing ones such as visa for family in UAE to create a more welcoming environment for everyone across the world.
If you’d like to keep up-to-date with all the updates on government services in Dubai, just keep an eye out on the Rules & Regulations section of MyBayut, the best real estate blog in the region.
Which Dubai government service would you like us to cover next? Let us know by sending an email on mybayut@bayut.com.
