How to pay bills using the SEWA E-services portal in Sharjah
Paying your water and electricity bills on time can be a tedious task. But with SEWA e-pay service it can be done in just a few clicks! How to pay using SEWA e-services portal in Sharjah, you wonder? Well, it’s an easy task. All you need is a valid payment method, your SEWA account number and internet access!
What is SEWA?
Sharjah Electricity, Water and Gas Authority (SEWA) is a government entity functioning under the chairmanship of His Excellency Saeed Sultan Al Suwaidi. SEWA generates and distributes electricity, water and piped natural gas in Sharjah.
Additional SEWA services include new connections, disconnections, meter readings, bill payments, troubleshooting and customer support. You can visit its website or use the mobile app for convenient bill inquiries, account management and service requests.
SEWA customer service centres are available across Sharjah. Some prominent locations include:
- Al Batayih
- Kalba
- Khorfakkan
- Al Jazzat
- Bu Daniq
- Al Taawun
- Al Majaz
The centres’ timings are:
- 07:30 a.m. to 03:30 p.m. (Monday – Thursday)
- All centres remain closed on Friday, Saturday and Sunday
E-services by SEWA Sharjah
By digitising the platform, SEWA has taken concrete steps to bring you a hassle-free experience. You can easily apply for services via the website or the SEWA smart app.
For a start, SEWA offers online account management that helps you track your bill. You can view and download the bills, make payments, update account information and track utility consumptions.
Other services include:
- Apply for a new connection
- Apply for disconnections or cancellation
- Report meter readings
- Report faults and outages
- Energy Calculator
- Gas conversion request
If you are using the smart app for online payment of SEWA in Sharjah, you can:
- View and manage your current and past bills for up to a year.
- Pay your bills conveniently and securely using your credit card.
- Track your electricity, water, and gas usage over time.
- Find the SEWA customer care centre closest to you.
- Report issues with your service directly through the app, including adding photos and location information.
- Stay informed about the latest news and announcements from SEWA.
How to Pay Using SEWA E-services Portal
It is a convenient and time-saving option to pay using the SEWA e-services portal in Sharjah. Here’s how you can do it:
Option 1: Without Login (Guest Payment)
- Visit the SEWA E-Services portal
- Click on ‘ePay’ from the menu bar.
- Under ‘Payment without Login, choose ‘Bill Payment’
- Enter your SEWA account number and click on ‘Next’
- Verify the account details shown on the screen
- Enter the bill amount you want to pay
- Choose your preferred payment method
- Enter your credit card details and billing information
- Review the payment information and click on ‘Pay’
- You will receive a confirmation message upon successful payment
Option 2: With Login (Registered Users)
- Visit the SEWA E-Services portal
- Click on ‘Login’
- Enter your username and password
- Click on ‘My Bills’ from the dashboard
- Select the bill you want to pay
- Click on ‘Make Payment’
- Choose your preferred payment method
- Enter your payment details and billing information
- Review the payment information and click on ‘Pay’
- You will receive a confirmation message upon successful payment
Ensure you have a valid Visa or Mastercard before paying online via the e-SEWA portal. Also, note that the minimum payment amount is AED 10. Download receipts after logging in to your account to view your payment history.
If you need assistance, contact SEWA customer care at 800 500 500.
FAQs About Paying Using SEWA E-services Portal in Sharjah
How to register for the e-SEWA portal?
You can register for e-SEWA through the official website or mobile app by providing your Emirates ID or Trade License Number. For successful registration, you must input a username and password, after which you’ll receive a test message and an activation email.
How can I inquire about my bills?
You can inquire about your bills via:
- Website
- SEWA Smart App
- Call Center at 600566665
- Bank Channels and Exchange Centre
- Customer Happiness Center
- Etisalat payment devices
Where can I find SEWA Customer Service Centres in Sharjah?
Below is the list of SEWA offices in Sharjah:
- Al Jazzat Centre
- Bu Daniq Centre
- Al Majaz Centre
- Al Khan Area
- Al Taawun SEWA office
How can I set up a water and electricity connection in Sharjah?
For a SEWA new connection, you’ll need to provide a set of documents to the agency via email, on their app or by visiting a customer service centre near you.
Is there a SEWA in Dubai?
SEWA operates in the emirate of Sharjah only. If you live in Dubai, contact DEWA for electricity and water connection or cancellation.
This concludes our guide on paying the bill via the SEWA e-services portal in Sharjah.
If you moved to a new rental property in the city, read our guide on the rights and responsibilities of a tenant in Sharjah.
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