How to pay your DEWA bill using Etisalat’s e& money app

• What is e& Money
• How to pay DEWA using Etisalat in Dubai with e& money
• Pay DEWA with the Etisalat Smart Payment Machine
• FAQs

Super apps are applications that offer a wide range of services and payments that make life easier. One such financial super app in the UAE is e& Money by Etisalat, a digital wallet app. It offers several services, including local and international payment. You can even pay DEWA using Etisalat, using two of their services—the e& money app and Etisalat Smart Payment Machines.

Are you curious about how you can use this machine’s quick pay feature to pay your DEWA bill? Keep reading as we walk you through the process.

What is the e& money app?

The e& money app is not the same as the e& app (or the Etisalat app), although they may look similar to each other at first glance. The e& app is solely for managing your Etisalat account, including data and calls and accessing your packages. The e& money app, on the other hand, offers services for a range of other entities (including Etisalat, of course).

e& Money is a digital wallet app licenced by the Central Bank of the UAE. The services available on this app are as follows:

• International money transfers
• Local money transfers
• Bill payments for DEWA, Etihad Water and Electricity, ADDC, AADC, Lootah Gas, Ajman Sewerage, SERGAS and Etisalat eLife
• Mobile postpaid and recharge for du and Etisalat accounts
• Top-up services for Salik, Nol cards, mParking, Mawaqif and Dubai Police
• Gifting services, for gifting either gift cards or cash gifts

Now, let’s look at how to pay DEWA using Etisalat in Dubai, with the e&Money app.

How to pay DEWA using Etisalat e& Money

Paying DEWA bills using Etisalat (Quick Pay) in Dubai, with the e& money app, is super quick. All you need to do is keep your QuickPay number ready – which is basically your DEWA Account Number. You can find this number in any of your previous DEWA bills.

Before you begin paying DEWA with e& Money, you have to set up your account and payment method on the app.

Here’s how you create your account on e& Money:

• Once you open the app, you will be prompted to type in your UAE mobile number. You will receive an OTP to this number
• Create a 4-digit pin
• Type in your email address, where you will be receiving notifications about your transactions on e& Money

And that’s all! You now have your e& Money set! Once you log in, you will be prompted to link your Etisalat account. If you have one, it will sync with your UAE Pass account. If not, you will be prompted to take a picture of your Emirates ID and a selfie to verify your identity.

Now, let’s look at how you can pay DEWA using Etisalat with e& Money:

• Login to e& Money with your 4-digit PIN.
• Select ‘Bills & Top Ups’ under ‘Browse Services.’
• Select ‘Home Utilities.’
• Select DEWA.
• Your owed bill amount will pop up in the centre of the screen. Select the arrow key and hit ‘Pay AED 123.’
• If you’ve added your credit or debit card on e& Money (or on the Etisalat app), you can select this card and continue to payments. Alternatively, if you prefer using Apple Pay, Google Pay or Samsung Pay, you can choose that.
• Continue with your payment. If your card requires an OTP verification, you will need to type it in, after which the bill will be paid.
• That’s all! You will receive an SMS and email notification from DEWA about your bill being paid.

If you have just created an account on e& Money, we recommend closing and opening the app so that your DEWA bill’s amount shows up. If it still displays AED 0, we would recommend waiting a bit before you pay DEWA using Quick Pay in Dubai.

An alternative to paying DEWA using Etisalat (Smart Payment Machine)

Another way to pay DEWA using Etisalat is using their Smart Payment Machines. Located in various spots in the UAE, these smart payment machines offer payment services similar to the e& money app. These machines are quite popular for their ability to dispense new SIM cards.

You can find these machines in the following locations in Dubai:

• Wasl Business Center
• Jebel Ali Sales Center
• Deira City Center
• Ibn Battuta Store
• Dubai World Trade Center
• RTA Burjuman
• Bur Dubai Mankhool (Fahidi)
• Mall Of Emirates
• Tawar Business Center
• Deira Business Center
• Dubai Festival City
• Dubai Mall
• Al Kifaf Store

If you plan on using the Smart Payment Machines to pay DEWA using Etisalat, all you have to do is:

• After entering your phone number, you will see a few options. Select Bill Payments, then choose DEWA.
• Similar to the e& Money, you will have to type in your EasyPay number (your 10-digit account number).
• Input your card details and continue with your payment. You can alternatively use cash.

FAQs about DEWA bill payment via the Etisalat App

What are the payment options on the e& money app to pay DEWA bills using Etisalat?

Apart from using your credit or debit card, you have Google Pay, Samsung Pay and Apple Pay on the e& money app. Alternatively, you can load your e& Money wallet and pay your DEWA bill from the funds in your account. You can also go to a physical Etisalat store, show them the QR code from the e& money app to one of the agents and let them assist you with your payment.

What other super apps are available to pay your DEWA bill?

In addition to Etisalat, you can head to ENOC/EPPCO service stations or use the Dubai Now app or the Empay UAE smart app.

If you want to pay your DEWA bill directly from their site or app, go for it! They also offer a service to pay your DEWA bill using WhatsApp, for further convenience.

How can I recharge my Etisalat number?

If you seek an Etisalat Prepaid Package, you can activate one. To understand how to choose the right package for you, refer to our guide to Etisalat’s internet packages.

WHAT IS HOUSING FEE DEWA?

Dubai housing fee is a part of your DEWA bill. It is a 5% charge based on the property’s annual rental value to be paid in 12-monthly instalments.

So, now you know how to pay your DEWA bill using Etisalat’s e& money app. The process is simple and straightforward so you can always pay your dues on time.

Also from dividing a dinner bill to sending cash in an instant, FastPay Emirates NBD app is your mobile solution for seamless cashless transactions.

To learn more about life in the UAE, subscribe to MyBayut!