How to transfer your internet connection in Dubai
If you’re moving to a new location in Dubai, one of the most important tasks to tick off your list is to move the home internet connection to your new address. If you are uncertain about how to do this, here is the complete guide to moving your home internet in Dubai.
PROCESS OF MOVING HOME INTERNET IN DUBAI
There are two main service providers for internet connections in Dubai: du and Etisalat. Let’s learn how these telecom operators in the UAE facilitate you in transferring your home internet connection to a new area in Dubai.
DU HOME INTERNET TRANSFER
VIA DU WEBSITE
- Login to your du account
- Navigate to one of your home services and select “Moving to a New Home”.
- Complete the information form to submit the request for du Home relocation service.
- Provide your current and new address, the new title deed or tenancy contract, as well as proof of relationship if the property documents are not in your name.
- Submit your request
VIA DU APP
- Go to the ‘”Home Plan” section on your du app
- Select the “Home Relocation Service” option
- Provide the information required
- Submit your request
After you have submitted your request, a customer representative will contact you within 24 hours to confirm your request and schedule the technician’s visit for installation in your new home.
RELOCATION FEE
No matter what medium you choose to submit a home internet relocation request, you will be required to pay AED 100 in the next bill.
If you have any additional queries on how to transfer your du home internet connection, you can contact them on +971-800-155.
ETISALAT INTERNET RELOCATION PROCESS
Similar to du, Etisalat customers can also request relocation services for their home internet. To be able to transfer Etisalat internet connection to another location in Dubai, you’ll have to raise a request by dialling 101 or visiting one of the Etisalat Business Centres.
If you require more information on how to transfer your internet service to a new home, you can contact Etisalat on +971-800-101.
Please note:
- The above process is applicable to those moving to a new location within Dubai. If you are moving between emirates, bear in mind that certain home plans may not be applicable in other emirates. In this case, you will be advised to cancel your current plan at no extra cost.
- When transferring the du internet connection to a new home in Dubai, take the WiFi router, TV decoder and other cables to your new address. The technician will install the equipment in your new home. However, leave the ONT service at the old building.
FAQs
HOW SOON SHOULD YOU START THE PROCESS OF MOVING THE HOME INTERNET IN DUBAI?
It’s best to start the process to transfer the internet connection at least a week in advance of your moving date. Remember, you need a Wi-Fi connection to use your favourite UAE internet calling app and stay connected with friends.
WHAT ARE THE ETISALAT ELIFE TRANSFER CHARGES?
The Etisalat eLife relocation service costs AED 150 (without VAT). The technician may also advise you if additional cables are required at your new home, which will incur an extra charge between AED 150 to AED 300 on average.
That concludes our guide to moving the home internet connection in Dubai to a new home! As you can see, it’s a simple process to request du or Etisalat home service relocation.
If you’re moving home, explore different Dubai internet providers and discover the one best suited to your needs.
Are you relocating to another emirate? Follow this expat leaving Dubai checklist for a safe and smooth transition.
For more information and updates about home internet services or packages in Dubai, subscribe to MyBayut.
