All you need to know about the Montaji App
Montaji, which translates to “my product” in Arabic, is an online system launched by the Dubai Municipality to protect consumers from fake consumer safety products in Dubai. Using the Montaji app, you can ensure that you purchase only genuine and Dubai Municipality-approved products.
WHAT IS MONTAJI APP?
Montaji is a smart, integrated platform that holds the database for consumer-products registered with and approved by the Dubai Municipality. It enables users to authenticate the safety and reliability of the following classifications of consumer products in Dubai:
- Biocides (e.g. hand sanitiser and floor disinfectants)
- Detergents in the form of bar, liquid, paste or powder
- Food contact materials (e.g. Thermo flasks)
- Health supplements (e.g. minerals, vitamins, amino acids and sports supplements)
- Perfumes
- Personal care and cosmetics (e.g. shampoo, sunblock and skin moisturiser)
The Montaji app gives you the liberty to check whether the products you buy are registered and if they don’t comply with the regulations set by the authority, you can register a complaint with the Dubai Municipality. You can scour the product database using either the:
- In-built Montaji barcode scanner feature
- Barcode number
- Product name
HOW TO USE MONTAJI
Using the Dubai Municipality Montaji app is fairly simple. Here’s a quick Montaji user manual to help you navigate through the app:
- Download the app, which is available on App Store and Google Play Store
- Create an account
- Scan/enter the barcode or input the product name
- Click search
If the product is registered and Dubai Municipality-approved, the search results will display the product name, brand, category and country of manufacture along with compliance status.
In case the product is not registered, the search result will alert you and give you the option to report it.
You do not need to create an account on the application just to scan and check a product’s authenticity. However, if you wish to use additional features like pinning favourites and benefiting from in-app workshops, you must have a Montaji login.
FREQUENTLY ASKED QUESTIONS
While the app is fairly easy to use, a lot of people are still unclear about certain aspects. Here is a set of frequently asked questions about the Montaji app and their answers to eliminate any possible confusions you may have about the app.
WHO CAN USE THE MONTAJI APPLICATION IN DUBAI?
The Montaji app is available to both the consumers and the companies. While the consumers can verify various product categories for registration and compliance, companies can use it for Montaji product registration on the Dubai Municipality database.
WHAT SHOULD I DO IF A PARTICULAR PRODUCT IS NOT REGISTERED?
In case you find a product that is not registered, the app gives you the option to report it. Simply select the report option, attach a picture of the product, enter the shop’s name and submit. The app will detect the shop’s location and intimate the concerned Consumer Product Safety Section team to follow up with appropriate action.
IF THE BARCODE OF A PRODUCT IS NOT REGISTERED, DOES IT MEAN IT’S UNSAFE FOR CONSUMPTION?
No. The product database of Montaji app only includes consumer products that fall under the above-mentioned categories. So, if you scan the barcode of a bag of chips or bar of chocolate, you will not find it registered on the app. This does not mean that the product is unreliable, it simply doesn’t fall under the purview of the categories regulated by the app.
HOW CAN I CONTACT THE CONCERNED CONSUMER PRODUCT SAFETY SECTION TEAM FOR HELP?
The “Contact Us” option in the Montaji app gives you several different options to get in touch with the concerned department. You can email, call or even use the live chat feature to communicate with the customer support teams. The easiest way to reach out to the Dubai Municipality is to call them on the Montaji contact number: 800900.
With that, we wrap up this post on the Dubai Municipality’s Montaji app in Dubai. This innovative app, when used correctly, can prove to be a powerful tool that ensures consumer protection and minimises your chances of being duped and/or exploited.
Another similar tool is the UAE Mystery Shopper app that allows the general public to rate government services and highlight any issues that may arise based on their experience.
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For more on life in Dubai, stay tuned to MyBayut.
