All you need to know about the new Hubun Transport service in Dubai

Dubai’s public transport network is one of the most efficient transportation services in the world. The Dubai Metro serves a large part of the emirate. Similarly, taxis, buses, ferries and other transport modes are also present making it easy for the commuters to access different areas of the city. Besides the UAE government, the private sector is also involved in improving the transportation industry. Hubun is one such RTA approved service that offers a safe travel option for families and is particularly helpful if you want to ensure your children are safe when they travel alone.

All you need to know about Hubun

This blog is a complete guide to Hubun. It provides comprehensive details including payment and booking options, age restrictions, scheduling, the process for registering with the services, safety features, assistance services and more.

Why Hubun?

Understandably, the question would be why Hubun when there are other options available in Dubai. The primary, unique selling point is that it is an exclusive service for families. Men over the age of 18 can only travel if accompanied by a woman or a child (under 18). Moreover, with their Assistance Services, children under five can also travel alone in a safe environment. Most importantly, Hubun drivers are females.

Given the demanding nature of life in Dubai, often both parents have to work and school runs can be difficult to manage. Moreover, taking part in extra-curricular activities for kids can also be a challenge. With Hubun, you could book the service in advance and be assured that your little one will reach home smiling under the supervision of trained drivers. This is what makes Hubun services different from a normal taxi in Dubai.

Metro services are not available across all areas in Dubai. At times, the metro station or the bus stop could be at a walking distance, but this isn’t possible for all residential areas. Walking with young children is a hassle, especially during the summer. In such cases, Hubun provides an effective substitute. It can also be another way to avoid road traffic and rail congestion during peak hours. Hubun it is a safe, comfortable and reliable mode of transport for families. 

FAQs

What are the travel options with Hubun?

You can book in advance and schedule a ride. Or try the ‘ride now’ feature. Scheduled rides arrive at the assigned time. However, ‘ride now’ cars can take a few minutes to arrive depending on availability.

Who can travel in Hubun?

• Women
• Children from age 5 to 18 (children can ride alone as well).
• Men only when accompanied by a woman or a child.

What is the registration process?

You can download the Hubun application on the App Store (iOS) or Google Play (Android). You will be asked to create an account. Enter the details requested and your registration will be completed. Once the registration is complete, you will be able to book rides.

How soon I should book a scheduled ride?

You must schedule a ride at least four hours in advance.

Who drives the Hubun car?            

Hubun drivers or Hubunas are trained and authorised female drivers. They go through an extensive screening process which includes medical tests, police verification and other background checks. They are well-trained regarding safety measures, road rules, first aid and more. Apart from the RTA and driving mandated training, all drivers attend a child care course where they learn protocols of picking up and dropping a child safely. 

What are Assistance Services?

Assistance Services are for kids travelling alone, kids with special needs and women. These services are designed to offer assistance to cover the distance from the door to car and vice versa. The Hubunas will accompany the person from the door and ensure that he/she is seated securely. At the end of the ride drivers also help the person to reach their destination. When booking the ride for children, you have to mention the adult who will be supervising the kids after their journey with Hubun ends. Drivers make sure that the kids get inside their home or any other facility and are under the supervision of the adult. 

An extra fee is charged for this service. Moreover, the customer has to ensure that there is a parking facility so that Hubanas can park the car and go through the process. When booking a ride, you will have the option to opt for assistance services.

What is Hubun Circle?

Hubun Circle is an exclusive membership program for those who want to use the services regularly. A small membership fee is paid at the start of every month and in return, you will receive a 10% discount on first 15 rides in the month along with priority booking and allocation.

Can the Hubunas sign off children from schools or any other facility?

Yes, Hubunas are trained in this regard. However, it is the responsibility of the parent or the guardian to inform the schools (or facility).

Can I track the ride?

Yes, the ride can be tracked from pick up to drop off through the hubun app. Moreover, the customers can also look at the in-car camera live streaming. So, you can look at your child travelling from school to home.

How can I pay for the ride?

You can opt to pay by cash or via credit card when booking the ride. You can also use the Hubun promo codes to save some money. 

How can I contact Hubun’ customer centre?

You can call at 800-48286.

Where is the Hubun transport office?

Hubun office’s address is 3F-B-01, Empire Heights, Business Bay, Dubai.

This wraps up our guide to Hubun. The introduction of such an excellent facility would certainly help reduce pressure on other public transport modes. Not to forget, parents would be less stressed about allowing kids to travel alone. Hubun reviews are generally very positive. 

If you are looking for other alternatives, you could also look at some of the different ways for booking RTA taxis in Dubai. Learning about RTA Smart Services can also be helpful for Dubai residents. 

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