How to pay DEWA bills in Dubai – Everything you need to know
If you’re new to Dubai, you’ll definitely be needing to know how DEWA bill payment works. Where can you make a DEWA payment? What are the payment methods for DEWA bills? Can you pay a friend’s DEWA bills? Read on for the answers to those questions and a whole lot more.
DEWA Bill Payment Options
Established in 1992 by Sheikh Maktoum bin Rashid al Maktoum, the Dubai Electricity and Water Authority (DEWA) is a merger of the Dubai Water Department and Dubai Electricity Company.
DEWA enabled customers to pay their electricity and water bills online or through customer service centres to save time and effort. Here are your options ranging from DEWA bill payment online to in-person payments:
Smart App
The DEWA multilingual mobile application provides an easy way for users to view or pay their monthly electricity and water bills through DEWA bill payment. Optimised for most platforms like Apple and Android, the DEWA Smart App allows consumers to make necessary payments without visiting customer service departments.
Epay
Don’t have the app? Use the service’s website to pay your dues instead. The process for a DEWA Dubai online bill payment is simple. Just create an account on the website and log in with your new DEWA ID. Users can also use their UAE passport and Dubai ID to log in.
Keep in mind; this service accepts GCC cards only. Additionally, the DEWA online payment portal only allows a maximum of AED 200,000 to be paid at one time. If your outstanding bill exceeds this amount, you can always make multiple transactions to make up for the deficit.
DEWA online bill payment – EasyPay
A relatively new payment system, DEWA EasyPay allows customers to make payments easily once you set up the information for multiple services. Users have to acquire an EasyPay number first to take advantage of this service through the website. You can also use the app to check your DEWA bill online — allowed for bills from the last 12 months. The service is accessible through the website and smart app via your DEWA online user or Dubai ID. Payment methods allowed through the service cover ePay, DubaiNow, credit and debit cards.
Customers can access the EasyPay service by logging into their online DEWA accounts. You will need the EasyPay number to pay for your respective services. For example, for bill payments, your contract account number will be your EasyPay number.
MPay
A DEWA quick pay method, MPay smart service is a venture by the UAE government which allows users to pay DEWA utility bills in addition to a host of other government services like the payment of Salik charges, Etisalat dues, traffic fines and more. To use this service, you must register on the MPay website with your credit card details. The website directs users to the DubaiNow app, which can be used to make the mentioned payments.
Banks
Prefer the traditional method of DEWA UAE bill payment instead? Here is how customers can pay their dues through banks:
- Teller Counters: Banks that partner with DEWA have teller counters where customers can make DEWA payments
- ATMs: ATMs at most of Dubai’s banks feature options for DEWA payments
- Phone Banking: Available for bank account holders, DEWA customers can make bill payments through phone banking
- Direct Debit: Available at partner banks, this is an automated service that deducts your bill amount from your bank account every month. Paying rent by direct debit in Dubai is also possible.
Customer Happiness Centers and Payment Locations
Customers can pay their DEWA bills through designated DEWA Customer Happiness Centers in Dubai, Etisalat Public Payment machines, Emirates post offices, EPPCO and ENOC service stations scattered across Dubai.
For a full list of DEWA bill payment centres and Customer Happiness Center locations, visit the DEWA website or refer to the following details:
- Contact: +971-4-601-9999
- Email: customercare@dewa.com
Other Payment Options
In addition to the modes of payment mentioned, DEWA customers can also pay their dues with the following:
- By Mail: An A/C payee crossed cheque must be posted to the Dubai Electricity and Water Authority along with the remittance advice for the bill
- Drive through payments: Pay your DEWA bills from your car at the Umm Ramool and Al Wasl Customer Happiness Centers
You can also make a DEWA bill payment for a friend on the DEWA website via their contract account number. You will need this number to access the account as there is no DEWA bill payment without login
Tips on Energy Saving
A DEWA bill payment is easily accomplished through online portals, banks and mobile applications. However, the Dubai Electricity and Water Authority impresses on the importance of energy conservation and urges customers to follow these tips:
Cooling Costs Reduction
Here is how residents in Dubai can reduce cooling costs:
- Air conditioner filters must be cleaned once every 3 months to make them run more efficiently
- Air conditioners that are more than 10 years old must be replaced with new energy-efficient models
- Keep thermostat settings at 24°C and on “auto”
- Install a programmable thermostat that automatically adjusts the temperature while you are away
- Use awnings or drapes to shield living spaces from the sun’s heat through glass windows
These tips can help you reduce your DEWA bill considerably.
Lighting
To save on lighting costs, DEWA recommends that customers consider the following tips:
- Lights must be turned off if not needed, especially energy inefficient ones like halogen and incandescent lights
- Lights with timers or motion detection sensors can reduce energy consumption
- Compared to conventional lamps, solar-powered, LED and induction lamps are ideal for outdoor lighting because of their high energy efficiency
- Consider replacing lightbulbs with LED lighting to save on electricity costs
Cooking
Even something as simple as cooking can make consumers expend too much energy if they don’t know what to do. To avoid over-consumption, DEWA recommends these tips:
- Don’t use more water than you need for cooking purposes
- Compared to regular ovens, microwave ovens use less energy
- Self-cleaning ovens are more energy efficient since thicker insulation allows them to retain heat better
- It takes less energy to cook in a pressure cooker than ordinary pots and pans
- Ovens do not need to be pre-heated for broiling or roasting purposes
- Consider replacing electric water heaters with the more efficient solar variety
- Switching off your water heater during summers and only turning it on in winters can save up to 50% on heating and cooling costs
- Refrigerators must be kept at 4°C to while freezers can be kept at -18°C to conserve energy
- Allow hot food to cool before placing it in the refrigerator
Water Conservation
Water is a precious resource. Following these tips will help reduce your energy bill:
- Installing aerators on bathroom and kitchen faucets can reduce water consumption by up to 40%
- Rinse vegetables in a pan of water rather than under running tap water
- Turn off tap during morning bathroom routines like brushing your teeth and shaving
- Depending on your heating system, replacing baths with a 4-minute shower can reduce your electricity bill considerably
- Only run the dishwasher when it is full and cut down rinse time before loading
- Purchase a dishwasher with a 5 or 4-star ESMA energy efficiency rating to save energy
- Use the right level of water to match the size of the load in a washing machine
- When purchasing a new washing machine, opt for a 4 or 5-star model, which is 50% more efficient and uses 30% less water
For more information on DEWA payment options, refer to the following details:
- Operating hours: 07:30 am to 02:00 pm (closed on Saturday and Sunday)
- DEWA Address: Near Wafi Mall
Frequently Asked Questions
How can I check my previous Dubai DEWA bill payment online?
If you want to keep track of paid bills, visit the service’s official website — specifically the View Bill page. Enter your account or premise number and click on Enquire. It’s a convenient way to check your DEWA bill payment history.
What should I know about DEWA before moving into a home in Dubai?
Are you planning on moving into or out of your home in Dubai? Either way, you will need to know how to manage your electricity and water connections in the emirate. DEWA handles everything from initial activation to deactivation. For example, there is the one-step move in for tenants, which can begin as soon as an Ejari is issued. These and other essential processes can be found in our DEWA FAQs.
Does DEWA warn customers before disconnecting connections for overdue bill payments?
The organisation sends three reminders to those who are overdue on their bill payments. These reminders are sent as SMS messages and as an email to a customer’s registered email address.
Those who are moving out of their current homes and want to disconnect DEWA may apply for it online or offline at a DEWA Customer Happiness Centre.
Can I register on the DEWA customer portal?
All DEWA customers can register on the service’s online portal. Just click Register on the website and follow the consequent steps to establish your account. Additionally, you will be required to submit documents like a valid Ejari if you are a tenant, or a title deed if you are a homeowner.
We hope that this guide on the DEWA bill payment makes the process easier for you.
