All about EtihadWE services in Ras Al Khaimah

• Overview
• FEWA Services
• Utility Connection
• Customer Service Centres
• FAQs

Etihad Water & Electricity (EtihadWE), formerly Federal Electricity and Water Authority (FEWA), is a key utility provider in Ras Al Khaimah. It is responsible for supplying electricity and water services to the residents and businesses in the emirate.

In 2020, under the Federal Decree Law No. (31), Etihad Water and Electricity (EtihadWE) was established, which took over the duties and responsibilities of FEWA in the northern emirates. Join us to learn more about Etihad WE, formerly FEWA Ras Al Khaimah services.

ABOUT THE FEDERAL ELECTRICITY AND WATER AUTHORITY (FEWA)

EtihadWE (previously FEWA) is a pivotal utility provider in the northern emirates, including Ras Al Khaimah. Established to ensure reliable and efficient delivery of electricity and water, EtihadWE is committed to meeting the growing demands of the residential, commercial and industrial sectors.

The authority manages extensive infrastructure for the distribution of water and electricity, with an emphasis on quality and sustainability. EtihadWE (formerly FEWA) also promotes renewable energy initiatives and efficiency programs to foster sustainable development. Through its customer service centres and online platforms, the authority offers comprehensive support and services, ensuring accessibility and convenience for all consumers.

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EtihadWE / FEWA RAS AL KHAIMAH SERVICES

You can use FEWA to apply for the following services.

• New electricity connection
• Approval request for electricity
• Land Clearance Certificate issuance
• Electricity meter replacement

HOW TO APPLY FOR A UTILITY CONNECTION IN RAK VIA FEWA (Now EtihadWE)?

As of 2020, EtihadWE took over FEWA’s responsibility to provide water and electricity connections in RAK. To apply for a utility connection, you must submit an application through EtihadWE‘s official website.

If you’re a tenant applying for a utility connection, you must have a tenancy contract attested by the competent authority in Ras Al Khaimah. Similarly, property owners are required to submit the title deed to apply for the electricity or water connection. The application process has the following steps:

1. Complete your application by filling in the relevant details
2. Submit the required documents
3. Pay the security deposit
4. Activation of the service

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DOCUMENTS REQUIRED FOR SERVICE CONNECTION

You must submit the following documents to apply for services by EtihadWE/ FEWA RAK.

• An application signed by the applicant
• Civil Registration
• A copy of the Emirates ID
• Land ownership certificate (valid land ownership layout if drawings are temporary)
• Drawings approved by EtihadWE
• Building licence from Municipality
• Commercial licence
• Load card
• Civil defence certificate (for commercial, industrial and government projects)
• Official letter from other authorities (if required)

SERVICE PROCEDURE

To apply for water or electricity connection via FEWA/EtihadWE, you have to follow the process below.

• Fill out the application form and attach the required documents
• An EtihadWE-approved consultant should submit the application
• After applying, an inspector will check the connection to make sure it complies with the general terms and conditions
• The inspector will determine whether a new connection or network improvement is required
• Issuance of the estimated bill
• Bill payment
• Start of the connection procedure
• Delivery of service to the facility

EtihadWE/ FEWA CUSTOMER SERVICE CENTRES IN RAK

EtihadWE has multiple customer service centres in the emirate. These FEWA customer centres operate to assist you with billing inquiries, service requests and general information.

Here’s a look at the FEWA RAK office timings, locations and their contact details.

FAQS ABOUT SERVICES BY EtihadWE/ FEWA RAK

WHAT ARE THE SERVICE CHARGES TO APPLY FOR A NEW UTILITY CONNECTION?

If you’re applying via Customer Happiness Centres, the service charge to request a new connection is AED 50. However, there are no charges for online applications.

IS FEWA AND ETIHADWE SAME? ARE FEWA RAS AL KHAIMAH SERVICES THE SAME AS ETIHADWE?

In 2020, EtihadWE was established under the Federal Decree Law No. (31). According to the decree, EtihadWE took over the duties of FEWA to supply water and electricity connections in Ras Al Khaimah and other northern emirates.

HOW DO I PAY MY FEWA RAS AL KHAIMAH BILL?

For your EtihadWE/FEWA RAK online payment, you can use the following channels.

• Banks
• Kiosk machines
• Al Ansari Exchange
• Al Fardan Exchange
• EtihadWE offices

And that wraps our guide to the EtihadWE/ FEWA Ras Al Khaimah services. The federal authority plays a crucial role in supporting the development and well-being of RAK’s residents by ensuring reliable access to essential utilities.