Guide to Etihad Water and Electricity (EtihadWE)

• Overview
• Services
• Activating your EtihadWE Connection
• EtihadWE Bill Payment
• Deactivating a Connection
• FAQs

Planning to move homes or open an office in one of the northern emirates? Once you’ve signed a deal for a property, you’ll need to set up your electricity and water connection. Etihad Water and Electricity (EtihadWE) is the entity that handles the distribution of electricity and water to the northern emirates of the UAE, including Umm Al Quwain, Ajman and Ras Al Khaimah. This handy guide to EtihadWE, formerly FEWA, has all the details about the government entity and its services. Find out how to activate your connection, pay your bills and deactivate your connection.

About Etihad Water and Electricity (EtihadWE)

The EtihadWE was established under the Federal Decree Law No. (31) of 2020. As per the decree, it took over the duties and responsibilities of The Federal Electricity & Water Authority (FEWA). It caters to the electricity and water needs of the citizens and residents of the Northern Emirates in the UAE.

This authority is tasked with balancing the cost of production and distribution, studying consumption behaviour and raising awareness about the waste of electricity and water.

Residents in the following areas can avail of EtihadWE Services:

• Ajman
• Ras Al Khaimah
• Umm Al Quwain
• Fujairah
• Dhaid

List of EtihadWE Services

• Applying for a new water and electricity connection
• Applying for Land Clearance Certificate Water/Electricity
• Notifying about any emergency or accident with electricity and water connections
• Inspecting the wiring
• Meter testing
• Meter replacement
• View and Pay Bill
• Multiple Account Payment
• Application Status
• Online Appointment System
• Services and Fees
• Approved L.V Contractors
• Approved L.V Consultants
• Service Guides

Consultants, vendors and customers can also avail of the EtihadWE e-services, formerly FEWA services, to get approvals to install the electricity and water connections, obtain land clearance certificates and get approvals for technical designs. You can view video tutorials for various applications and gamification in the e-services section.

How to apply for a new Etihad Water and Electricity connection

If you want to move to an apartment for rent in Ras Al Khaimah or a property in any of the Northern Emirates, one of the first tasks you’ll need to take care of is activating your electricity and water service. Fortunately, setting up a new EtihadWE (previously FEWA) connection is simple and affordable.

If you’ve ever wondered, ‘How do I activate EtihadWE online’, have a look at the steps below:

• Register your account on the official website.
• Under the ‘Services’ tab, select Customer in the ‘E-services’ section.
• Choose Service Activation.
• Log in with UAE Pass.
• Fill out the online application form and attach the required documents.

You will receive approval for your application within 24 hours, and your electricity and water will be activated within the next 24 hours.

ETIHADWE NEW CONNECTION FEE

For those who want to know ‘How much is the EtihadWE charges.’ This amount will depend on the type of connection. Here are the details for various Etihad Water and Electricity connection fees.

There is no service activation cost when applying online. The service is completely free. Visit the official website for details about temporary connection fees and other charges.

Here are the charges for the water meter, depending on your requirements.

Public connections will cost AED 8,000 per connection. Farms and rest houses will be charged an additional AED 30,000 per connection in addition to the connection fees mentioned in the aforementioned table.

Documents required for EtihadWE connection

To activate your electricity and water service, you will need the following documents:

• Copy of Emirates ID (Front and back)
• Tenancy contract, approved by the municipality (for tenants)
• Title or ownership deed (for owners)

Please upload all documents in PDF format when applying.

How to pay your EtihadWE bill online

There are multiple ways to view Etihad Water and Electricity bills, which include the following methods:

• EtihadWE website and app
• Kiosks
• Banks
• Customer Care Centres
• Exchange Centres
• Emirates Post

Website and App

Looking for ‘How to check my EtihadWE bill online?’ Follow the steps below to pay your bill through the website:

• Visit the official website.
• Under the ‘e-Services’ tab, select ‘Customer’ and click on ‘Payment Service’ to view and pay your bill.
• Enter your account number, mobile number and email address.

You can view your bill online and pay via credit card through the website.

Another method for Etihad Water and Electricity bill inquiry and payment is through the app. You can pay your bill through the app using the steps below:

• Download the EtihadWE app
• On the main page, select ‘View and Pay Your Bill’
• Enter your account number

This will display your bill, which you can pay through the app. These are the two methods for EtihadWE bill payment online.

Kiosks

You can pay your monthly bill through kiosk machines located throughout all the emirates in the UAE.

These kiosks can be found in Lulu Hypermarkets, EPPCO, ADNOC and major malls. You can find the complete list of kiosk locations on the EtihadWE website.

Banks

Talking about different Etihad Water and Electricity bill check and payment options, a popular choice is online banking services for certain banks, including:

• Emirates NBD
• First Abu Dhabi Bank
• Emirates Islamic Bank
• Dubai Islamic Bank
• Commercial Bank of Dubai
• Abu Dhabi Commercial Bank
• Abu Dhabi Islamic Bank
• National Bank of Fujairah
• ​​Ajman Bank
• Sharjah Islamic Bank
• Bank of Ras Al Khaimah (RAK)​
• United Arab Bank​

Exchange Centres

You can also go through your Etihad Water and Electricity bill payment at Al Ansari Exchange, Al Fardan Exchange and the UAE Exchange. These exchange companies also provide a ‘Green Bill’ by emailing customers their monthly electricity and water bill to reduce paper consumption.

When making your EtihadWE bill payments using a credit card, there are certain things to keep in mind:

• The maximum payment you can make through a credit card is AED 20,000
• A maximum of five transactions are allowed in a day with a credit card

How to disconnect EtihadWE connection

Want to know more about the EtihadWE disconnection process when you move out of an apartment or villa? Take a look at the steps below:

• Visit the official Etihad Water and Electricity portal.
• After logging in, under the ‘Services’ tab, select Customer in the ‘E-services’ section.
• Use your UAE pass or registered ID to start the disconnection application.
• You may be required to apply for a Clearance Certificate as well.

Once you have applied for the clearance certificate, your electricity and water connection will be disconnected after 24 hours. The certificate will be issued within three days when you have cleared the outstanding amount.

The security deposit paid when applying for the connection will be refunded to your bank account. Alternatively, customers can collect their security deposit refund from Al Ansari Exchange in cash.

The process for EtihadWE disconnection is completely free through the online website. However, the disconnection process has a charge at customer care centres. Customers must bring their Emirates ID and will be charged AED 50 as a service fee.

FAQs about Etihad Water and Electricity

What are the EtihadWE timings?

The Etihad Water and Electricity head office working hours are Monday through Thursday, 07:00 a.m. to 05:00 p.m., and Friday, 07:00 a.m. to 11:30 a.m.

What are the EtihadWE temporary connection charges for Ramadan tents?

Temporary connections for Ramadan tents are free. However, temporary connections for other festivals have applicable charges. Visit the official website for more details.

What is the EtihadWE Customer Care Number?

If you require any information about connections, payments or general queries. Please call the EtihadWE toll-free contact number 800-3392. Alternatively, you can email them at cs@etihadwe.ae

What is the EtihadWE happiness centre location?

While most services can be obtained online, customers can visit centres in each northern emirate to resolve any issues or concerns.

Here are the locations of the Etihad Water and Electricity customer care centres:

• Ajman: Sheikh Maktoum Bin Rashid Road, Ajman Industrial 1
• Umm Al Quwain: Omar Bin Al Khatab Road, Al Riqqah
• Ras Al Khaimah: Al Seer, Ras Al Khaimah
• Fujairah: SZHP Building, Al Sharyah 1, Fujairah

That concludes our guide to the Federal Electricity and Water Authority (now Etihad WE). Alternatively, if you plan to move to Dubai, you can look at our comprehensive guide to DEWA, the Dubai Electricity and Water Authority.

Sharjah also has its government authority, SEWA Sharjah, which provides residents with electricity, water and natural gas.