Home internet packages in Dubai for all your online needs

• How to Sign Up
• Prices
• How to Pay the Internet Bill
• FAQs

Whether you need a new internet connection for your home or want to change your package or service provider, Dubai has no shortage of options. Here’s an overview of the different home internet packages in Dubai so you can choose one that best fits your needs and budget.

ALL ABOUT DUBAI INTERNET PLANS FOR HOME USERS

When choosing Dubai internet packages for their homes, residents can check out the plans offered by the two popular providers: Etisalat and Du. 

Etisalat Dubai internet plans range from Al Shamil broadband connection to eLife internet package, which includes landline, TV and internet. Likewise, du internet packages include du Home Starter, du Home Basic Promo and more.

You can easily visit your nearest Etisalat or du service centre to sign up for Dubai Wi-Fi plans. The process can take up to a week, and you need to be a Dubai resident to apply for home internet packages.

For du home internet offers, subscribers must be 21 years or older. Younger customers can present an NOC from someone aged 21 or older who agrees to take responsibility for their internet account. 

SIGNING UP FOR HOME WI-FI PACKAGES IN DUBAI

For Etisalat internet packages, you need to visit a service centre to fill out an application form, or you can download it from the official website.

Go to the ‘Support’ page, navigate to the ‘Personal’ tab and find online application forms for setting up an internet connection at home. 

Likewise, you can visit a service centre for du packages or subscribe directly from the website. You must select your location and package, after which you must complete an online form. 

DOCUMENTS NEEDED

Documents required to subscribe for Etisalat packages and du net packages include:

• Valid UAE residence visa
• Emirates ID

You also need to submit copies of the residency visa and Emirates ID.

In the case of du, you will also need your Ejari tenancy contract or title deed, which includes your name and address. If you are not getting the subscription under your name, you need to get an authorisation letter from the person purchasing the subscription along with their Emirates ID.

Once you submit these documents and pay the installation fees, your home internet connection will be working within seven days. 

HOME INTERNET PRICES IN DUBAI

Internet cost in Dubai differs for every package. Typically, basic home internet package in Dubai cost would depend on the speed offered. You can get broadband connections or a combination of internet and TV services.

Prices of home internet packages can also help you calculate the cost of living in Dubai.

ETISALAT

Etisalat home internet packages are as follows:

Please note that:

• You can find many packages with Amazon Prime, Smiles, OSN Channel and more.
• Sports fans can opt for BeIN packages.
• Those looking to reduce their expenses can choose a plan with internet and free-to-air channels.

Note that these monthly charges are exclusive of a 5% VAT. Some packages offer free installation. You can also sign up for Etisalat prepaid data packages.

dU 

du home internet packages are priced as follows:

Customers also get a Wi-Fi router, hundreds of TV channels and free calls to UAE landlines with du packages. 

Like Etisalat packages, the du home internet prices are also exclusive of VAT, fees and other charges. These include AED 50 activation charges and AED 150 TV box deposit. The latter is refundable. Du also offers free installation on different packages.

HOW TO PAY YOUR INTERNET BILL IN DUBAI

Managing your service and your internet subscription payments is easy. Here’s how you can pay your bill.

• Etisalat users can visit the official website and register online to check and pay their bills via credit or debit card.
• Du users can also visit the website to create an account or download the du app.
• You can also download the My Etisalat app for hassle-free Etisalat bill payment.
• Alternatively, you can use your bank account to pay the bill. If you don’t have one, learn how to open a bank account in Dubai.

FAQS ABOUT HOME INTERNET PLANS IN DUBAI

HOW TO MOVE YOUR INTERNET CONNECTION TO A NEW HOME?

If you are moving to a new place, you can transfer your existing internet connection to the new location.

Etisalat internet package users have to provide the following details via their app or on the helpline when applying to move their eLife connection:

• Address of the new home
• Date of disconnection from the current home
• Date when technicians can install the devices at your new place.

Once you complete your application and provide the necessary details, Etisalat will close your existing connection and set up an appointment to install the eLife connection in the new home. You will, however, have to pay moving charges amounting to AED 150. Additional charges may apply if extra wiring is required. Here’s a quick guide on transferring Etisalat’s internet connection in Dubai.

du has also made it quite simple for you to move your connection. You must log in to the website and upload your new tenancy contract/title deed. If the contract is not in your name, you must show proof of the relationship. Note that your next bill will include a moving fee of AED 100.

HOW TO CANCEL YOUR INTERNET CONNECTION IN DUBAI?

You may want to cancel your internet or downgrade your package. In either case, you can call or visit your internet provider’s service centre to cancel and pay the exit charges.

You need to provide a one-month notice for cancellation. Depending on your contract, you may have to pay an early cancellation fee. Similarly, a downgrade fee may apply if you want to downgrade your package.

This concludes our overview of home internet packages in Dubai. Setting up an internet and TV connection in your home is easy, provided you have the necessary documents. Remember, you can use video call in Dubai to connect with family and friends back home.

Are you moving homes? Here’s how to transfer your internet connection in Dubai.

Ensure you know how to renew your Emirates ID before signing up for an internet package. Also, check your UAE visa status online to avoid any inconvenience.