All About Smart Response service by DEWA
Dealing with flickering lights or malfunctioning switches can be frustrating. But before you reach for the phone to call an electrician, use the innovative DEWA Smart Response service to help report, resolve and track the issue. Dubai Electricity and Water Authority always strives to provide unparalleled service to residents of Dubai and this venture promises to resolve any electrical or water connection problems swiftly. Let’s learn more about this service and how to use it.
What is Smart Response by DEWA
The Dubai Electricity & Water Authority offers DEWA Smart Response that helps resolve electrical failures and water supply-related issues.
The service allows customers to report problems at their residence, a public place or any other location through the DEWA website and app. This service aims to enhance the existing “attending Electricity/Water Technical Notifications” process for both individual and business customers.
How does DEWA Smart Response Service Work?
When there is a potential issue with your electricity or water supply? Use DEWA’s Smart Response Service to resolve issues quickly. This user-friendly platform allows customers to diagnose common problems early and resolve them in a timely manner.
The service incorporates a state-of-the-art AI-powered assistant that guides you through a step-by-step process. Depending on the problem, the customer can resolve minor issues through an easy-to-follow tutorial.
For other major issues, professional assistance is provided. The Smart Response Service streamlines the reporting process, allowing users to submit complaints and follow-ups conveniently through DEWA’s app or website. This innovative service translates to a more efficient and empowered experience for customers.
Here’s how to use this service with a few easy to follow steps:
- Visit the official Smart Response service portal on DEWA’s official website or the DEWA Smart app.
- Choose your desired language from the five languages available which include Arabic, English, Urdu, Tagalog and Chinese.
- In the next step, Rammas, DEWA’s virtual assistant will assist users in reporting the technical issue related to water or electricity. Depending on the issue, select “Report new incident” or “Track previous technical notification”.
- For reporting a new incident, clarify who needs assistance. The options include “Myself”, “Someone else” or “Public”.
- The portal will then direct users to select the problem type. Specify whether the issue is water-related or an electrical emergency.
- Add any relevant information related to your incident/problem. Make sure to share the location, contact information and any other information required that can be used to swiftly resolve the reported incident.
DEWA SMART RESPONSE SERVICE FEE LIST
Here is a complete list of DEWA Smart Response Service charges that maybe applicable depending on the service required.
Serial Number | DEWA Smart Service Name | DEWA Smart Response Service Charges |
|---|---|---|
Serial Number 1 | DEWA Smart Service Name Single Cut-out Replacement | DEWA Smart Response Service Charges AED 165 |
Serial Number 2 | DEWA Smart Service Name Blown Cut-out Fuse Replacement | DEWA Smart Response Service Charges AED 130 |
Serial Number 3 | DEWA Smart Service Name LV Fuse Replacement At Sub-Station | DEWA Smart Response Service Charges AED 150 |
Serial Number 4 | DEWA Smart Service Name LV Fuse Replacement At Mini Feeder Pillar | DEWA Smart Response Service Charges AED 145 |
Serial Number 5 | DEWA Smart Service Name Distribution Board Re-wireable Fuse Replacement | DEWA Smart Response Service Charges AED 130 |
Serial Number 6 | DEWA Smart Service Name Single Phase Energy Meter Replacement- All Ratings | DEWA Smart Response Service Charges AED 260 |
Serial Number 7 | DEWA Smart Service Name Three Phase Energy Meter Replacement -30-90 A | DEWA Smart Response Service Charges AED 330 |
Serial Number 8 | DEWA Smart Service Name Three Phase Energy Meter Replacement –above 30-90 A Ratings | DEWA Smart Response Service Charges AED 435 |
Serial Number 9 | DEWA Smart Service Name Meter Replacement; IMS Ele.;10-90A,1Ph,2W | DEWA Smart Response Service Charges AED 765 |
Serial Number 10 | DEWA Smart Service Name Meter Replacement; IMS Ele.;20-120A,3Ph,4W | DEWA Smart Response Service Charges AED 1190 |
Serial Number 11 | DEWA Smart Service Name Meter Replacement ;IMS Ele.; 5A,LV-CT4W | DEWA Smart Response Service Charges AED 1365 |
Serial Number 12 | DEWA Smart Service Name Replacement Of Current Transformer (CT) | DEWA Smart Response Service Charges AED 520 |
Serial Number 13 | DEWA Smart Service Name Replacement CT Kilowatt Hour Meter; Type ET 411 MZ:V=3X2 | DEWA Smart Response Service Charges AED 480 |
Serial Number 14 | DEWA Smart Service Name Resetting of Tripped Breaker | DEWA Smart Response Service Charges AED 130 |
Serial Number 15 | DEWA Smart Service Name Repairing of Load Wire | DEWA Smart Response Service Charges AED 130 |
Serial Number 16 | DEWA Smart Service Name Sub-Station Open and Close On Customer Request | DEWA Smart Response Service Charges AED 95 |
Serial Number 17 | DEWA Smart Service Name Inspection of Dewa Supply on customer Request | DEWA Smart Response Service Charges AED 135 |
Serial Number 18 | DEWA Smart Service Name Supply Disconnection On Customer Request (Dedicated CT) | DEWA Smart Response Service Charges AED 95 |
Serial Number 19 | DEWA Smart Service Name Reconnection Of Supply After Pvt Work Completion (Shared CT) | DEWA Smart Response Service Charges AED 95 |
Serial Number 20 | DEWA Smart Service Name Supply Disconnection On Customer Request (Shared Service) | DEWA Smart Response Service Charges AED 95 |
Serial Number 21 | DEWA Smart Service Name Supply Reconnection After Pvt Work Completion (Dedicated CT) | DEWA Smart Response Service Charges AED 95 |
SERVICE CHARGES FOR WATER-RELATED ISSUES
There are no specific charges for water-related issues. However, for water-related damages, the charges may vary if the incident is proven to be caused by the owner, tenant or visitor. In this case, the party responsible for any breakage or damage is liable to pay for the repairs or replacements.
FAQs
HOW CAN I APPLY FOR DEWA SMART RESPONSE SERVICES IN DUBAI?
- There are different ways to report your incident or issues that include:
- DEWA Smart app is available on the Play Store and App Store
- Dubai NOW app
- DEWA Smart Response portal
- Call 991 to register your issues, the service is available 24 hours a day
WHAT ARE THE REQUIREMENTS TO AVAIL OF THE SMART RESPONSE SERVICE IN DUBAI?
The requirements to avail of the service include a DEWA customer account, location where the issue exists, contact information and type of incident or service.
HOW LONG IS THE SERVICE DELIVERY TIME?
SERVICE DELIVERY TIME FOR ELECTRICAL ISSUES
- All minor electricity-related problems are resolved within 2 hours
- Major issues such as main cable failures or others are resolved within 4 hours
SERVICE DELIVERY TIME FOR WATER ISSUES
- Minor issues are resolved within 3 hours whereas major issues may take 6 or more hours
WHAT IS HOUSING FEE DEWA?
Housing fee DEWA is a 5% charge on the property’s annual rental value.
This concludes our guide to DEWA Smart Response services in Dubai. Use this service to self-diagnose and report interruptions to DEWA and seek professional assistance from a team of experts. Refer to our detailed guide to Dubai Electricity and Water Authority to know more about its products and services.
