- Online DEWA Disconnection
- Offline DEWA Disconnection Process
- DEWA Disconnection Charges
- DEWA Account Transfer
- DEWA Contact
Dubai Electricity and Water Authority (DEWA) is responsible for providing water and electricity to residential and commercial entities in the emirate. Whether you live in an apartment or a villa in Dubai, you would have a DEWA account in your name. Hence, it is best to be aware of the DEWA disconnection process when moving out of the city or changing homes to avoid any financial repercussions.
How do you go about the process? Continue reading to find out more.
A COMPLETE GUIDE TO DEWA DISCONNECTION PROCESS
With the digitalisation of its services, Dubai Electricity and Water Authority has become even more customer-friendly in recent years. Most things can be done online, whether it’s the DEWA bill payment process, getting a new DEWA connection, or registering a complaint. Likewise, you can complete the DEWA disconnection process online without visiting a physical office.
Read on to find out the answer to “how to disconnect DEWA connection online.”
DEWA DEACTIVATION
As mentioned earlier, DEWA deactivation can be done online or in person at any DEWA Customer Happiness Centre.
ONLINE DEWA DISCONNECTION
There are two options for the DEWA disconnection online procedure – with or without login credentials.
- Those who have a DEWA user ID or UAE Pass should visit the DEWA website, click Consumer, Deactivate electricity/water, and log in to their account.
- Enter the 10-digit DEWA contract account number or the UAE Pass. Remember to only enter the account number for which the request has to be made (if you have multiple accounts).
- The next step would be to pay the outstanding bill. You can make the final DEWA payment using your credit or debit card.
- After the payment, you will select the moving out date and input an active contact number so a DEWA representative can contact you if required.
- You will also have to choose the payment mode of your DEWA security deposit refund at this stage. It could be with internet banking or as a cheque.
- Once this process is complete, a move-out notification number will be issued via email or SMS. You can use this number for future official correspondence.
The supply will be deactivated on the moving out day, and the final meter reading will be noted.
DEACTIVATION OF ELECTRICITY/WATER WITHOUT LOGIN
If you haven’t registered online or don’t have access to the login details of DEWA, don’t worry. There’s another way!
- Visit the official website and click on the Deactivation of Electricity/Water (move-out).
- You will find an ‘Apply Online (without login)’ tab on the left-hand sidebar.
- Click this and enter your 10-digit DEWA contract account number and your 9-digit DEWA premises number.
- Next, you will receive an OTP or one-time password on your registered mobile number or email.
- Once you have logged in, the process is the same as above, i.e. pay the bill, select the date of moving out, and select the DEWA security deposit refund method.
You have to pay the final bill later if your move out date is in the future. Please note that the final bill will be issued within 24-hours of the selected date and could be covered with the security deposit.
If the bill is higher than the security deposit amount, a new bill is issued. Alternatively, if the billed amount is lower than the security deposit, whatever money remains will be returned via a cheque or online transfer.
DEWA ONLINE DISCONNECTION VIA THE APP
You can also apply for disconnection via DEWA App if you have an account. The steps to follow are the same as those discussed earlier for the official website.
OFFLINE DEWA DISCONNECTION PROCESS
You can use the fax number or submit the required form at a DEWA Customer Happiness Centre should you prefer an in-person application. The following details need to be provided:
- Customer Account Number
- Date of disconnection
- UAE Mobile Number
- Emirates ID
Once you have registered your request, you will receive a link to select the refund option and the ‘move out notification number.’ The process of final bill payment and potential security deposit return is the same as stated earlier.
DEWA DEACTIVATION FEES
The DEWA disconnection fee details are as follows:
- Small Meters: AED 100
- Large Meters: AED 300
- Knowledge fee: AED 10
- Innovation fee: AED 10
- 50% discount on DEWA disconnection charges for Thukher and Sanad cardholders.
HOW TO TRANSFER YOUR DEWA ACCOUNT?
To transfer your DEWA account via the online application, you must provide:
- Your new house’s Ejari number and the premises number
- The contract account number of your current home
- The move out date
You also need to clear any outstanding bills. After entering all the required info, you get a status tracking number. Once the process has been completed, you will receive an SMS and welcome email with the DEWA account details and a link for online login.
If you are moving via a Property Management Company, fill out the online form or visit the RERA authorised typing centre. Alternatively, you can submit online applications on the DEWA official website or their Customer Care Centre.
Those looking to move homes in the emirate can transfer their security deposit from their old DEWA account to the new one. If the remaining DEWA security deposit amount is insufficient, you will have to transfer money to make up the difference. The water and electricity supply will begin once the security deposit has been paid.
CONTACT INFORMATION OF DUBAI ELECTRICITY AND WATER AUTHORITY (DEWA)
The contact details of DEWA are as follows:
- Customer Care Centre: +971-4-601-9999
- WhatsApp: +971-4-601-9999
FAQS
HOW LONG DOES IT TAKE TO DISCONNECT DEWA ACCOUNT?
It takes around 24 hours for DEWA to process your DEWA disconnection request. The system should send a final bill 24 hours after the request submission.
HOW DO I CANCEL MY DEWA ACCOUNT? I ALSO WANT MY DEPOSIT BACK?
You can use online procedures to deactivate your DEWA account or settle for an in-person application. After completing the initial process, you will receive your security deposit back via bank transfer or cheque.
HOW DO I RECONNECT MY DEWA?
You can apply for a DEWA move-in connection by visiting the DEWA website or visiting one of their Customer Happiness Centres in Dubai. For more details, please refer to our DEWA Move-In guide.
HOW DO I REDUCE MY DEWA BILL?
You can reduce your DEWA bill by being mindful of your electricity and water usage. Installing a programmable thermostat to save electricity is a smart way to keep the usage in check.
CAN I APPLY FOR A TEMPORARY DEWA CONNECTION IN DUBAI?
You can apply for a temporary DEWA connection via the DEWA Smart App. The app has a form that you can fill in and submit to get the process started.
The process of DEWA disconnection and transfer is pretty straightforward. You can complete the whole process from the comfort of your home or seek assistance by calling their helpline if there is any confusion. If you have any other queries regarding DEWA set-up in Dubai, check out our blog on DEWA FAQs.
The Government of the UAE is constantly striving to provide assistance and relief to residents. The Sharjah Electricity and Water Authority (SEWA) exemplifies the government’s commitment to providing a better lifestyle for residents in the UAE.
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