How to open and move your DEWA account in Dubai?

• New DEWA Account (Move-in)
• Transfer of DEWA Account (Move-to) 
• Deactivation of DEWA Account (Move-out)
• FAQs

Dubai Electricity and Water Authority (DEWA) is the official electricity and water supply company in the emirate. When you move into a new place, one of the first things to do is activating the water and electricity services. There is a streamlined system for applying for a new DEWA account or moving/transferring your account to another property. Here’s how you can open and move your DEWA account in Dubai.

HOW TO SET UP A NEW DEWA ACCOUNT IN DUBAI (MOVE-IN)?

There are two ways to set up a new DEWA connection in Dubai. Customers can either choose to set up the connection online or they can just visit one of the Customer Happiness Centres for a new account.

First, let’s discuss the procedure for a new DEWA account set up online.

HOW TO SETUP A DEWA ACCOUNT ONLINE?

It’s easy to open and move your DEWA account in Dubai. Activation of Electricity and Water (Move-in) is a fast and convenient process. You can simply follow these steps to Move-in a DEWA account.

STEP 1: ONLINE APPLICATION SUBMISSION

1. To set up a new DEWA account you can visit the official DEWA website, navigate to the section for Activation of Electricity and Water (Move-in).
2. You might be required to use a login for all online requests for DEWA new connection.
3. New customers for the DEWA move in request Dubai can choose the appropriate option from the Customer Type dropdown menu. The options on the menu include Expatriate, GCC National, Investor and UAE National.
4. In the next field, select the Account Type. This tab has two options for owners and tenants.
5. If you’re a tenant, you must include the premises’ Ejari number.
6. Please note that some commercial Free Zones in Dubai are exempt from Ejari so, click on I don’t have Ejari if you are in a Free Zone area.
7. Tenants outside the Free Zone areas are required to complete the Ejari registration. Once completed, you will receive an email and SMS from DEWA with your Contract Account Number and the amount for the security deposit to be paid.
8. If you reside in a Free Zone, you must provide other information, including the Tenancy Contract Number, Contract Start Date, Contract End Date, Contract Value, number of rooms and premises numbers.
9. Include the DEWA premise number.
10. Once you have provided all the required information, click on Continue and follow the steps to complete your new Move-in DEWA account.

STEP 2: SUBMIT THE DOCUMENTS REQUIRED

These are the documents required to apply for a new DEWA account in Dubai.

1. Homeowners in Dubai are required to present a valid Title Deed
2. Emirates ID of Dubai residents
3. Trade Licence (for commercial and industrial customers)
4. Passport copy for GCC Nationals or Investors

STEP 3: PAY THE FEES AND OTHER SERVICE CHARGES

To complete the registration process, customers need to pay the new DEWA account activation fees in Dubai. These charges include:

SECURITY DEPOSIT

1. A security deposit of AED 2,000 for an apartment in Dubai (residential premises)
2. A security deposit of AED 4,000 for a villa in Dubai (residential premises)

ACTIVATION CHARGES

• AED 100 for connecting electricity and water (small metres)
• AED 300 for connecting Electricity and water meters (large metres)
• AED 10 for registration
• AED 10 for knowledge fee
• AED 10 for innovation fee
• Thukher and Sanad cardholders are entitled to a 50% discount on activation charges
• Please note that VAT will be charged as applicable

STEP 4: SERVICE RESUMPTION

Once the registration and fee payment is completed via the online application for a new DEWA activation account, customers can expect the supply to be activated within 15 hours.

HOW TO APPLY FOR A TRANSFER OF ELECTRICITY/WATER (MOVE-TO)?

If you’re moving to a new home in Dubai, you can easily transfer your DEWA account to the new address. The system is called “Transfer of Electricity/Water (Move-To) Service”.

The application can be submitted online or by visiting the Customer Happiness Centres to open and move your DEWA account in Dubai.

PROCEDURE FOR ONLINE APPLICATION FOR DEWA ACCOUNT (MOVE-TO)

STEP 1: SUBMIT AN ONLINE APPLICATION

1. Wondering “how to transfer DEWA account” follow these easy steps. To transfer your existing DEWA account in Dubai to a new address, the first thing you have to do is log in to your DEWA account. You can use your DEWA ID or UAE Pass to log in.
2. Enter the new Ejari and Premise Number of your new residence for DEWA transfer.
3. It’s essential to include the Contract Account Number for your current residence from which you plan to move out from along with the move out date.
4. The electricity and water supply for your old address will be deactivated on your move out date and your DEWA account transfer will be complete.

STEP 2: TRACK YOUR APPLICATION

After successfully applying a move-out or transfer of your DEWA account in Dubai, you will receive a reference number to track the application status. If you are using the online service, use your ID and password to check the status of your DEWA account.

STEP 3: ACTIVATION OF THE MOVE-TO DEWA ACCOUNT

After your application is processed you will receive a welcome email and an SMS to inform you of a successful DEWA account move-to activation on your new address. Use the official DEWA website to check the updated information.

PROCEDURE FOR MOVE-TO ACTIVATION THROUGH CUSTOMER HAPPINESS CENTRES

Customers can also apply for a transfer of their DEWA account in Dubai to a new address by visiting any of the Customer Happiness Centres in the city. Here’s the procedure to transfer your DEWA account.

1. The first step is to notify DEWA of your account transfer by paying a visit to any of the Customer Happiness Centres.
2. Request for an application form. Fill it out with all the required fields with updated and accurate information.
3. The form will require you to enter the Ejari Number of your new residence including the premise number.
4. Include the Contract Account number of your current home along with the move-out date.
5. After submitting the application. Track the progress using the reference number provided.

SECURITY DEPOSIT TRANSFER AND PAYMENT

Whether you apply for the move-to process through the online portal or via the Customer Happiness Centres, the rules for security deposit and payment are the same.

1. Settle any outstanding dues for your current residence.
2. The security deposit already paid on your existing home will be transferred to your new address.
3. If the new address requires more deposit i.e. if you are moving from an apartment to a villa, then the difference in the security deposit will need to be paid through any of the available payment channels.
4. The supply for your new residence will be activated on payment of the outstanding security deposit if any.

DEACTIVATION OF DEWA ACCOUNT OF ELECTRICITY/WATER (MOVE-OUT)

You can also deactivate your DEWA account if you wish to leave your home. If you are moving out of your home, you can follow these steps to terminate or deactivate your DEWA account in Dubai.

ONLINE PROCEDURE FOR DEWA DEACTIVATION (MOVE-OUT)

• Use your DEWA User ID or the UAE pass to log in.
• Select the 10-Digit DEWA Contract Account number for which the request is to be made.
• Pay your outstanding bill amount (if any).
• Select your move out date as the electricity and water connection will be deactivated on the date you mention and the staff will arrive to take your final readings.
• In the next step, choose the method of security deposit refund. Customers can opt for a bank transfer, cheque or get the amount through Western Union.
• Then you will need to submit your application.
• The final bill will be processed within 24 hours, and the customer will receive the final bill on their registered email ID.

ONLINE PROCEDURE WITHOUT LOGIN

• Enter your 10-digit DEWA Contract Account number and 9-digit DEWA premise number.
• A one-time-password (OTP) will be sent to your registered email or registered mobile number.
• Enter the OTP in the field provided.
• Pay your outstanding bill amount (if any)
• Select your move out date as the electricity and water connection will be deactivated on the date you mention and staff will arrive to take your final readings.
• In the next step, choose the method of security deposit refund. Customers can choose between bank transfer, cheque or Western Union.
• The final bill will be processed within 24 hours after submitting the application on the registered email ID.

DEWA MOVE-OUT ACCOUNT FEES

Here is a list of the deactivation charges for a DEWA account in Dubai:

• AED 100 for disconnecting electricity and water for small metres
• AED 300 for disconnecting electricity and water for large metres
• AED 10 knowledge fee.
• AED 10 innovation fee.
• Thukher and Sanad cardholders are entitled to a 50% discount on deactivation charges.

FAQs ABOUT DEWA ACCOUNT

Can we use any apps to pay utility bills in Dubai?

Yes, you can use the DEWA Smart app to pay bills.

How to pay DEWA bill online?

There are different ways to pay DEWA bills in Dubai including the smart app. Here is an easy guide to paying bills online:

That’s all for our detailed steps to open and move your DEWA account in Dubai. Customers can apply for a new connection, transfer an existing connection or deactivate a connection.

You can also explore the detailed guide to DEWA disconnection if you wish to terminate your account. Make sure to go through DEWA FAQs for general questions about the company and the services it offers.

Want to register Ejari online? You can do it easily through the DLD website or Dubai REST app.

Similar to DEWA, there is Sharjah Electricity and Water Authority to facilitate the patrons of the region. Whether you’re living in a flat or a villa in Sharjah, SEWA Sharjah will provide you these basic utilities.