Consumption verification by DEWA: A handy guide
Dubai Electricity and Water Authority (DEWA) oversees the management of utility services in the emirate. As residents and businesses strive for greater efficiency and sustainability, DEWA’s cutting-edge systems ensure accurate water and electricity usage monitoring. If you notice any discrepancies or unusual patterns in your water and electricity bills, you can request consumption verification by DEWA.
Coming up next is the complete process of consumption verification and how to request it via DEWA.
ABOUT DEWA
DEWA was established in 1992 through a merger of the Dubai Electricity Company and the Dubai Water Department. It has since grown into one of the leading utility providers in the region, renowned for its commitment to innovation, sustainability and customer satisfaction. It is responsible for generating, transmitting and distributing electricity and water across Dubai.
DEWA regulates utility provision in Dubai through a comprehensive framework that emphasises efficiency, reliability and environmental sustainability. The authority employs advanced technologies, including smart grids, smart meters and renewable energy sources, to ensure a consistent and reliable electricity and water supply. It also implements stringent quality control measures and regular maintenance programs to minimise disruptions and maintain high service standards.
WHAT IS CONSUMPTION VERIFICATION?
Consumption verification was introduced to facilitate customers who wish to verify their household or property’s water and electricity consumption. Via this service, you can easily check any unexpected increase or decrease in utility consumption. Let’s take a brief look at how to request consumption verification DEWA.
PROCESS TO REQUEST CONSUMPTION VERIFICATION DEWA
DEWA consumption verification is a straightforward process designed to help customers ensure the accuracy of their water and electricity usage. Here are the steps to request consumption verification DEWA.
- Visit DEWA’s official website or open DEWA smart app on your phone
- Log into your account using UAE Pass or DEWA ID
- Go to ‘customer services’ section
- Select ‘consumption verification’ (water or electricity) service
- Select your account number
- Select to resolve the issue through:
- Self-diagnosis
- Call DEWA agent
- Schedule an on-site visit by the DEWA team
- Confirm request
- Track your request
- A reference number will be sent to you via email or SMS
- You can use this number to track your request
- You will receive the feedback through email
SERVICE FEES FOR CONSUMPTION VERIFICATION DEWA
DEWA charges a small service fee against the verification service. You must pay AED 30 or AED 75 based on the meter type or size. This fee is charged when you schedule an on-site visit and the meter has no fault. There are no charges for scheduling a call with the DEWA technical team and performing self-diagnosis.
If you are a Thukher or Sanad cardholder (UAE nationals), you’ll get a 50% discount on meter inspection if the meter works in order.
FAQS
WHAT IS A THUKHER CARD?
The Community Development Authority issues Thukher Card to senior citizens aged 60 and above. The card gives certain privileges and access to various services and facilities in Dubai.
WHAT IS A SANAD CARD?
Community Development Authority issues Sanad cards to People of Determination. It offers access to a package of facilities and services in Dubai. Here’s how to apply for a Sanad Card.
WHICH SERVICE CHANNELS CAN I USE TO REQUEST CONSUMPTION VERIFICATION?
You can send a consumption verification request 24/7 through DEWA’s official website, the DEWA smart app or the DubaiNow app. Additionally, you can call the DEWA Customer Care Centre at +971-4-601-9999.
WHAT HAPPENS AFTER I SUBMIT MY REQUEST FOR CONSUMPTION VERIFICATION?
The concerned department at DEWA will review your request and send a technician to check the meter. You can use the reference number sent to you to track the progress. A brief report will be sent to you via email within seven working days.
DO I NEED ANY DOCUMENTS?
You only need your UAE Pass or DEWA ID to log into the account. No additional documents are required.
WHAT IS HOUSING FEE DEWA?
Housing fee DEWA is part of your bill. It is a 5% charge on the property’s annual rental value.
This brings us to the end of our guide on requesting consumption verification DEWA procedure. We hope you have all the details you were looking for. If you’re dealing with flickering lights or malfunctioning switches, you can use the DEWA Smart Response service to help resolve the issue.
You can also complain about DEWA’s high consumption to combat the high electricity and water bills.
