Complete guide to using CAFU in Dubai

Have you ever run out of fuel in Dubai with the nearest petrol station miles away? Maybe you keep running out of petrol after getting home from a long commute or you don’t live within easy reach of a fuel station. If these problems are plaguing you, the CAFU fuel app is the answer to your needs. How can drivers use the CAFU app to request petrol? Does CAFU charge the same amount as local petrol stations? Our complete guide to using CAFU Dubai will give you a better idea of what the service offers along with details on cost. 

What is CAFU?

Not to be confused with the former Brazilian soccer player of the same name, CAFU is an app that you can use to request petrol for your vehicle. Available on the iOS and Android platforms, the on-demand fuel delivery service offers a simple, safe and convenient way for customers to refill fuel tanks whenever they feel the need to do so. Additionally, the service’s fleet of fuel trucks is driven by professional “CAFU Pilots” who are certified to handle fuel delivery promptly. 

How does CAFU Work

Much like any other mobile app, acquiring the CAFU app is as simple as downloading it on your iOS or Android smartphone. Next:

• Register by making an account on the app
• Sign up and register your vehicle
• Make an order and park outdoors
• A CAFU truck will arrive at your location shortly

Features

CAFU offers fuel at the same price as charged by petrol stations. They specialise in on-time delivery and even offer the service overnight.

CAFU uses fuel that is ESMA (Emirates Authority for Standardization and Metrology) certified. In other words, it’s of the same quality as the one that you use to fill up your vehicle from ENOC, Eppco, Emarat and other petrol stations across the stations in the city.

CAFU Dubai Price

Free CAFU Petrol Delivery

CAFU has now officially moved to a delivery-free business model. The fuel delivery service has removed all of its delivery charges in a bid to extend its support to UAE residents and envision a better future for all after the COVID-19 lock-down.

In a show of solidarity, the company has also re-branded its trucks from its signature grey to teal.

Basically, it means that you get your desired fuel delivered for free without having to drive to the nearest local petrol station. According to a study by IPSOS, the country’s residents spend approximately 10 minutes filling up at fuelling stations. The cancellation of delivery charges means annual savings of around AED 1,000 per resident and over 9 hours of wait time per year.

Price of fuel

Concerning the price of fuel, it’s the same as charged at your local petrol station with free delivery. Here’s the latest petrol price in the UAE for the current month.

Where can you use CAFU?

CAFU pilots are always available to fill up your petrol tank wherever your vehicle is located, excluding weather or traffic conditions. Currently, the service only offers delivery to certain areas but promises to expand its network in the future.

How do I pay for CAFU petrol?

CAFU customers can use their Mastercard or Visa debit or credit cards to pay for their purchases through the mobile application.

How do I contact CAFU?

CAFU can be reached at:

• CAFU phone number: 800-MYCAFU (692238)
• Mobile app: Help section in the CAFU app
• Email: customerexperience@cafu.ae
• Social media: @mycafu on Facebook, Twitter or Instagram

CAFU “ambassadors” answer customer queries from 08:00 am to 12:00 am. The service is available seven days a week as well as during public holidays.

Accurate fuelling

CAFU uses the same art flow meters used by notable oil and gas companies for checking fuel accuracy. The fuel pumps used by CAFU employees are designed to dispense petrol safely and in the same way as local fuel stations. All CAFU fuelling service vehicles are equipped with automatic nozzles that dispense petrol as needed. 

Boat Refuelling

Do you have a yacht or speedboat anchored at the Palm, Palm Views West or Palm Views East? CAFU delivers fuel for boats docked in these areas thereby sparing customers from making trips to the nearest fuel docks. 

CAFU Dubai fuel delivery for corporate customers

CAFU offers both diesel and petrol delivery for all types of corporate vehicles. Also available at preferred times, dates and locations, the service offers companies a paperless way to manage fleet expenses.  

CAFU’s free fuel delivery service is available 24 hours. You can schedule orders at any time. However, it’s important to note that while all customers are welcome to cancel fuel requests when they want, they will be charged a cancellation fee if a pilot has already been dispatched to their location.

Apart from the mentioned services, CAFU has also introduced an on-demand car wash service. The SuperShine™ car wash is available in Dubai and most parts in Abu Dhabi.

That’s a wrap of our guide for using CAFU in Dubai. Prefer driving to a station yourself? Take a look at our review of Dubai petrol stations before you hit the road.

Looking for services for acquiring public transport? Our guide for public transport apps in Dubai will be useful if you are visiting the emirate for the first time and need to commute. For a more convenient commute, use RTA apps in Dubai. Of course, if you only require occasional access to a vehicle, Dubai car-sharing services will be convenient.

Cover image credit: CAFU