How do I complain about DEWA high consumption?
If you’ve received an incredibly high DEWA bill, it can be quite frustrating and hard to believe. We understand the pain and we’re here to help. How do I make a DEWA high consumption complaint, you might ask? This guide will walk you through the necessary steps to contact DEWA and potentially get some helpful refunds.
Overview of DEWA
Dubai Electricity and Water Authority (DEWA) is a government-owned organisation responsible for generating, providing and managing electricity and water services in the entire emirate of Dubai. The entity was founded in 1992 by His Highness Sheikh Maktoum Bin Rashid Al Maktoum and currently serves over 1.5 million customers.
Moreover, DEWA is a leader in promoting sustainable development in Dubai. They’ve implemented various initiatives to reduce energy consumption, increase renewable energy use and improve water efficiency.
How to Complain About DEWA High Consumption
DEWA has introduced a Smart Living initiative (explained below) to combat the high electricity and water consumption. From helping the users understand their bills to sending high water consumption alerts, there’s a lot you can do to curb your utility bills.
If you have taken steps to reduce your energy consumption but still find that your bills are excessively high, you can file a complaint with DEWA regarding high consumption. You can do this by visiting their website or using their smart app, sending an email to customercare@dewa.gov.ae or calling +971-4-601-9999. Please note that it may take up to three days to receive a response from a representative.
Additionally, users can opt for the ‘Consumption Verification Request’ through the website and verify their consumption level if they have noticed an unexpected increase or decrease in water or electricity usage.
DEWA Smart Living Initiative
DEWA Smart Living initiative assists customers in digitally monitoring their water and electricity consumption without needing to contact DEWA. You could do that by simply logging in to your account on the website or smart app and avail the following features:
- Understand your bills to manage consumption effectively.
- Receive a high water usage alert if your water consumption exceeds the normal range, indicating internal water leakage.
- Compare your utility consumption pattern with similar properties to help you monitor daily usage.
- Request for consumption assessment to better understand how you use electricity and water daily.
- Activate ‘Away Mode’ when you are away from home to monitor utility consumption.
FAQs About DEWA High Consumption Complaint
How can I contact DEWA?
- Emergency Call Centre in case of technical incidents: 991
- Customer Care Centre, Billing Enquiries: +971-4-601-9999
- Fax: +971-4-324-8111
- Email: customercare@dewa.gov.ae
What time is high consumption in DEWA?
According to DEWA, Dubai uses the most electricity between 12:00 p.m. and 06:00 p.m. These hours are called peak-load hours.
Why is my DEWA bill so high?
Multiple reasons could contribute to the high consumption of the DEWA bill. Let’s take a look at some of them:
- Consuming more electricity during the hot season.
- Having more people living in your home can increase the use of water and electricity for activities like laundry or showers.
- Leaky faucets, malfunctioning water heaters or inefficient refrigerators can contribute to unexpected water and electricity usage.
- Incorrect meter readings are possible. In that case, you can contact DEWA to rectify the situation.
- Using electricity and water during peak hours
- DEWA occasionally updates its tariffs, which could lead to an increase in your bill.
- Late payment fees can significantly add to your bill if not paid on time.
How can I reduce my DEWA bill?
If complaining about DEWA high consumption looks like a tedious task, here are some useful tips to reduce DEWA bill:
- Be mindful of the peak load hours
- Use programmable thermostat
- Avoid leaving your appliances on standby
- Use air-conditioners wisely
- Try air-drying clothing
- Switch to energy-efficient lights and appliances
- Use water wisely/smartly
- Take care of your electronic appliances
- If you property’s rental value has gone down, adjust housing charges DEWA.
Does DEWA send reminders before cutting off services for missed payments?
For outstanding bills, DEWA sends you three reminders on your registered number via text or email.
If you are planning to move out soon and disconnect DEWA services from your current residence, you can send a request online or visit the customer centre near you.
Hopefully, the guide offers a clear guideline regarding how to complain about DEWA’s high consumption. In case you still have questions about bills and payments, check out our guide to FAQs about DEWA.
For more information on DEWA, stay tuned to MyBayut.
