With the vaccination drive in full gear in the UAE, the Government has urged all residents and citizens to get vaccinated. When registering on the DHA app, you may notice that you need to have an MRN number to register, which means you need to get an OTP sent to the mobile number linked to your Emirates ID.
A lot of Emirates ID’s are linked to phone numbers of their organisation’s HR or of the PRO that was involved. This ends up in confusion, where you have to look up who the owner of the phone number is.
To prevent this, it is best to apply for having your own personal phone number linked to your Emirates ID. The ICA offers Smart Services online where you can do so, without having to visit the Federal Authority. In this article, we’ll take you through the process step-by-step so you can change your Emirates ID-linked phone number with ease.
STEP 1: Visit the ICA Smart Services website
Click on this link and it’ll take you to the ICA Smart Services page visible below. Fill the form as instructed.
- Enter your current nationality, as mentioned in your Emirates ID
As soon as you enter your nationality, the form will ask you for your File No.
Your file number is mentioned on your resident visa right above your passport number.
Residents in Dubai must select the 3 Sections Number to enter their file number. Residents from other emirates can continue with the 4 Sections Number.
- Input your Emirates ID number
- Fill out your name in English as printed on your Emirates ID
- The name in Arabic fills out automatically
- Fill in your passport number
- Choose your date of birth as per the DoB on your passport
- Enter the last date of entry into UAE stamped on your passport
- Email: enter your email address
Once you complete the form, another form will pop up right below it, where you need to enter your mobile number and a valid address.
Choose the box which says registered mobile number. Here, enter your new mobile number.
You will receive an OTP on the mobile number you input for verification. Verify the number, finish the captcha verification process and click on proceed.
STEP 2 – Verification and review of your application
Here you can review your application and all your details. Double check all the information you have added to ensure accuracy.
STEP 3 – Payment
After filling out the forms, you are directed to the page where you can complete your payment. The cost of applying to change the mobile number linked to your Emirates ID is AED 52.10
After completing this procedure, you will receive an email that will have an invoice for the payment. Your phone number will be updated in 3 – 7 days.
You can check the status of your Emirates ID to find out if the update has been made. If the application is rejected, you will receive a refund.
FREQUENTLY ASKED QUESTIONS
How do I update any other personal information on my Emirates ID?
According to Federal Authority for Identity and Citizenship (ICA), you must update any personal information within one month of the change. Individuals should visit an ICA customer happiness centre anywhere in the UAE with their original passport and Emirates ID in order to update this information.
How do I renew my Emirates ID?
Emirates ID holders are urged to renew their expired ID within 30 days of the expiration date, after which a fine of AED 20 per day will be applied (up to a maximum of AED 1k).
Federal Authority for Identity and Citizenship (FAIC) will send you a notification via SMS requesting you to renew your Emirates ID. You will need to submit your renewal application in person at an accredited typing centre or online via the FAIC website. You can check out our guide on how to renew your Emirates ID to get a better understanding of the process.
You may have to visit one of the FAIC service centres to submit your biometrics. While UAE nationals can apply for Emirates ID renewals six months to one year before the expiry date, UAE residence visa holders can only apply for a renewal when renewing or reissuing their residence visa.
It is always best to ensure that your identity cards and documents remain up to date to prevent any fines or liabilities later on. There are several benefits to having an Emirates ID, from having proof of identity, ease of travelling and more.
Find out everything you need to know about life in the UAE, from regulations to the latest happenings, on MyBayut, the UAE’s best lifestyle blog.
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Hi, would you be able to help? I called ICA – no live person is available.
Do you know how to proceed to these steps…? They’re missing.
-Choose the box which says registered mobile number. Here, enter your new mobile number.
-You will receive a one time password to the mobile number you just entered, which once filled out will allow you to proceed with the application
Hello
Once you fill out your personal details (as shared in the image above, such as your name, Passport number and other information), this pop up asking for your mobile number will appear. Once you enter this, you will receive an OTP.
what is the file no* under first step
Hello! You can find your “file number” from your residence visa on your passport. The first three digits are the “department”. The next four digits are “year”, “service” is one digit after the year, and the remaining digits are under “sequence”
This doesn’t work for Dubai visa holders? My status shows approved and in Abu Dhabi. And also my phone number doesn’t seem to have changed, DHA is still sending OTP to my PRO’s number linked to my Emirates ID, for the vaccine appointment
Hello
This process is applicable for Dubai visa holders as well. Please visit the link shared in this article and you will be able to change the phone number linked to your Emirates ID.
This is very useful, I have changed my mobile number , Thanks for your guides
i am not able to register in the ICA in my mobile app
It is recommended you do this on the desktop site
hello, what is the identity number?
Hello, your identity number is your Emirates ID number
hello what is the last entry date?, like is it the issue date?
Hello, it’s the date stamped on your passport of your arrival in the UAE. If you’ve travelled, it would be that date of arrival
does this apply to visitors? what to put on file no if youre a tourist?
Hello!
You need to have a residence visa and an Emirates ID to change the mobile number linked to your Emirates ID. This is not applicable for individuals with a tourist visa.
Is this process is valid for visit visa holders? Because when i am trying excatly you said its showing file nunber wrong but i am entering correct details
Hello, this is not valid for Visit Visa holders. It is applicable for residents of the UAE, with valid Emirates IDs