How to change the mobile number linked to your Emirates ID

• ICP Smart Services Mobile Number Change
• ICP Mobile Number Update Using the App
• FAQ’s

Is your mobile number linked to your Emirates ID? If not, you may face hurdles when accessing government services in the UAE. Normally, an individual’s mobile number is registered during the initiation of the ID application process. However, many Emirates IDs – particularly those belonging to first-timers – are linked to phone numbers of their respective workplace’s HR or of the PRO that was involved. And that needs to be updated if they change employers or want a replacement for their lost Emirates ID.

Read this guide to learn how to change your Emirates ID mobile number.

HOW TO CHANGE YOUR REGISTERED EMIRATES ID MOBILE NUMBER USING ICP SMART SERVICES

It is always best to keep your identity cards and documents updated to prevent any fines or liabilities later on. There are several benefits to having an Emirates ID, including proof of identity, ease of travelling and more. It is equally important to ensure that the registered number linked to your Emirates ID is updated and functional.

The ICP Smart Services allows you to update your mobile number in Emirates ID with three simple steps. Let’s look at the process.

STEP 1: Visit the ICP Smart Services website

Go to the Federal Authority For Identity And Citizenship (ICP) Smart Services website.

Click on MORE SERVICES > OTHER SERVICES – PERSONAL INFORMATION – UPDATE PERSONAL INFORMATION – UPDATE, and “Start Service”. We have linked this above.

Once you click on “Start Service”, you will be redirected to the personal information update form that looks like this:

• Enter your current nationality, as mentioned in your Emirates ID
• Select “File Type” as “Visa”

When you select that option, the form will ask you for your File No. This part of the personal information change ICP smart service will vary by emirate.

Your file number is mentioned on your resident visa right above your passport number.

To update mobile number in Emirates ID, residents of Dubai must select the 3 Sections Number to enter their file number. Residents of other emirates can continue with the 4 Sections Number.

• Input your Emirates ID number
• Fill out your name in English as printed on your Emirates ID
• The name in Arabic fills out automatically
• Fill in your passport number
• Choose your date of birth as per the DoB on your passport
• Enter the last date of entry into UAE stamped on your passport
• Enter your email address

Once you complete the form, another form will pop up below it, where you must enter your mobile number and a valid address.

Choose the box which says “Edit Mobile Number”. Here, enter your new mobile number.

You will receive an OTP on the mobile number you input for verification. Verify the number, finish the captcha verification process and click on proceed.

STEP 2: Verification and review of your application

Here, you can review your application and all your details. Double-check all the information you have added to ensure accuracy.

STEP 3: Payment

After filling out the forms, you are directed to the page where you can complete your payment. The cost of applying to change the mobile number linked to your Emirates ID is AED 150.

After completing this procedure, you will receive an email with an invoice for the payment. Your phone number will be updated within 2 to 7 days.

With the Emirates ID status check online process, you can easily find out if the update has been made. If the application is rejected, you will receive a refund.

HOW TO CHANGE EMIRATES ID MOBILE NUMBER USING THE ICP APP

Another solution to the “how to change phone number in Emirates ID” dilemma is the UAEICP mobile app.

To modify the registered mobile number on the app, here’s what you need to do:

• Download the UAEICP app, create an account and log in.
• Go to the “Public Info” service tab and click Update Personal Info.
• Complete the personal information requirements.
• For File Type, choose the Residency option.
• For the ID Type, click on Emirates ID.
• Fill in your passport number, identity number (number on the Emirates ID) and email address, then click the Next button.
• You can now update your ICP mobile number.
• An OTP will be sent to the updated number for verification.
• Once confirmed, you will be led to the payment page. Make the payment and await the confirmation message sent to your mobile phone.

The confirmation message will include your request reference number, which you can use to track your Emirates ID update request.

If you want to update any other information, check out our guide on how to update Emirates ID.

FAQs

How do I update any other personal information on my Emirates ID?

According to the Federal Authority for Identity and Citizenship (ICP), you must update any personal information within one month of the change. To do so, individuals can visit an ICP Customer Happiness Centre anywhere in the UAE with their original passport and Emirates ID.

Can I register a foreign number on my Emirates ID?

No, it is not possible to register a foreign number on your Emirates ID. You need to link a valid UAE mobile number, preferably one you use daily, to ensure smooth verification and government service access. 

How much do I have to pay for the ICP Mobile number update?

The ICP Smart Services mobile number change service costs AED 150. However, it is free of charge if you choose to have it done via the Smart Police Stations in Dubai.

How long will it take for my Emirates ID mobile number to be updated?

The process usually takes 2 to 7 business days to complete. However, if you update your registered phone number via the Smart Police Station, it can be changed immediately and without additional costs.

Is it possible to check the registered mobile number on my Emirates ID?

Yes, it is. You must access the UAEICP app or your ICP account online and check the number registered in your personal information section.

I entered the wrong number while updating. What do I do?

You can review your details before you make the payment, and you can input the correct number. However, if you have already made the payment, you must repeat the whole process.

How do I renew my Emirates ID?

Emirates ID holders are urged to renew their expired IDs within 30 days of the expiration date, after which a fine of AED 20 per day (up to a maximum of AED 1,000) will be applied.

Federal Authority for Identity and Citizenship (ICP) will send you a notification via SMS requesting you to renew your Emirates ID. You must submit your renewal application in person at an accredited typing centre or online via the ICP website. You can check out our guide on how to renew your Emirates ID to get a better understanding of the process.

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