What is Tasheel?

Tasheel is a trademark of the Ministry of Human Resources and Emiratisation (MOHRE) aimed at improving the government’s system of dealing with labour processes. About 80% of the UAE’s population comprises of expats from all over the world. This makes up for an increasingly diverse working population that is attracted to the tax-free wages and burgeoning work opportunities in UAE.

With the diversity and the ever-increasing numbers of the workforce, there was a growing need to streamline the workings and pre-requisites of the UAE Labour Law. Tasheel was the outcome of the quest to create a comprehensive platform to deal with everything related to employment in the UAE.

What is Tasheel

Simply put, Tasheel is an online government-backed system that simplifies labour-related processes for both the employer and the employee. Tasheel also encourages a paperless environment, enabling online payments and transactions with the MOHRE.

The system is aimed at increasing the process efficiency and volumes of output. Using Tasheel, companies in the UAE can submit documentation and payments online, without worrying about physical filing.

For the employees, Tasheel ensures that all labour laws are duly upheld. The platform deals with disputes among employers and employees, complaints of violation of employee rights and other discrepancies and issues that may arise.

What is the Tasheel Service Centre

Tasheel services aren’t just available online. The MOHRE has entered into partnerships with the private sector to set up Tasheel service centres across the UAE. These service centres extend hands-on customer service to employers and employees under the set ministry guidelines. All Tasheel service centres in the UAE operate under ministry supervision.

Apart from the regular services provided by the online platform, the Tasheel service centres extend adequate counsel and dispute resolution for labour-related matters. Employers and employees can both visit these centres for help, guidance and advice for the best way forward to resolve any issues. 

What Services Does Tasheel Offer

The online Tasheel system and the designated service centres offer more than 15 labour-related government services. These services are broadly categorised into two types.

System Services

Filling forms, submitting applications, making registrations, compiling and printing reports, making payments – these Tasheel system services are designed for convenience.

Transactions

Labour Card

New Labour Card and Mission Labour Card Application – This is an application used to apply for a Mission Card or a Labour Card for the first time. Only employees with a valid Labour Contract and Medical Fitness test are eligible for it.

Modify or Lost Labor Card Application – This application allows you to make nationality, salary or occupation modifications to your existing labour card or apply for a lost Labour Card replacement.

National New Labour Card Application – This application is for UAE nationals applying for a Labour Card for the first time.

Sponsorship Transfer – An employee is required to transfer their sponsorship status when switching from one job to another. The sponsorship transfer form is used for that.

Work Permit

Relative Sponsor Work Permit – The MOHRE requires sponsored relatives to submit the sponsor’s no objection documents when applying for a work permit. The relative sponsor work permit is used for that purpose.

Modify Work Permit – The application allows you to amend the information on your work permit such as your name, passport number and nationality.

Replacement of Work Permit – This application is used when a company replaces an existing employee with a valid work permit with another employee on the same work permit to avoid any additional charges.

Establishments

Company License Renewal – Companies should use this application to renew their Company Trade License.

Other Miscellaneous Forms

Nawakas (Missing) Scanning Documents – This application is used to submit the missing documents required for Labour Card and Work Permit applications.

New Labor Application Cancellation – You can cancel a Labour Contract Application if the employee information in it is incorrect and requires rectification. The system takes an hour to update after cancellation, after which a new application can be filed.

Online Cancellation – This is the application used when the employer wishes to cancel the employment contract and labour card of an employee who is no longer in service.

Salary Certificate – Needs to be filled when the MOHRE requests the employer for salary details of a specific employee(s).

Please note: Most of these services require a valid Transaction Number to be accessed. The system also allows you to prepare transaction batches, view past transactions and print and reprint them if required.

Reports

Company Employee List – With this report, a company can access the employment and personal details of employees as well as the number of workers registered and working for it.

Expired Labour Card List – This report contains all the invalid labour cards registered under a company. These could be labour cards that are cancelled or expired.

National List – The report lists all the national employees currently registered with the company. It includes the person numbers, labour card numbers, salaries and validity for each employee.

Person Information – Using this report, you can generate the basic information about a particular employee.

Owner Role Information – The report is the information on the owner or sponsor of a company registered at the MOHRE. It includes a complete list of trade licenses and their validity registered in the owner/sponsor’s name.

PRO Details – You can use this report to generate basic PRO (public relations officer) information

Labour Card Information – Upon entering the labour card number, you can access the basic and detailed information labour card information report of an employee.

Agent Services

Tasheel agent services are directed for companies/employers who wish to streamline their dealings and transactions with the MOHRE. Agents are appointed by the MOHRE to ensure the provision of hassle-free labour-related services to registered companies.

Their basic job description includes:

• Registering new companies on Tasheel and providing them with a valid user ID and password
• Extending technical support and assistance as and when required by the company
• Training companies on how to use the online Tasheel system
• Ensuring error-free transactions from the client’s end
• Preparing archives for the MOHRE
• Collecting physical documents including applications and forms, before sorting and archiving them via the metro-filing system.

To reach out to one of the Tasheel agents, simply use the following channels:

• Call: +971-4-344-9222
• Visit: Palace Tower, Office-1001, Silicon Oasis – Dubai
• Email: support@tasheel.ae

To register your company for Tasheel services, you require:

• A company trade license
• Company Establishment Card(s)
• Company Signatory Card(s)

How to File a Complaint through Tasheel

MOHRE complaint online can be filed by anyone – the employer and/or the employee against the other.

Online Filing

• Select “Register Labour Complaints” in the services section on the MOHRE website
• Specify your complaint type
• Enter your details (applicant type, unified number, and work permit number)
• Enter details of your complaint request
• Add evidence and attachments (if any)
• Submit your complaint
• The MOHRE will contact you within a span of 48 hours for dispute resolution

Manual Filing

• Visit your nearest Tasheel service centre and file a formal complaint. You will need a valid passport or an Emirates ID for identification purpose.
• You will receive the complaint application number on your phone, so make sure you give your correct phone number
• Verify your complaint when you receive a verification call from the MOHRE
• Visit the MOHRE representative after you get an appointment for the same and work on the dispute resolution.

When Can an Employee File a Complaint through Tasheel

You can register a complaint to the MOHRE against your employer in case of any violations of employee rights. These may include:

• Withholding of or delays in payment of commissions and/or salaries
• Illegal retention of employee passport by the employer
• Unequal transaction distribution to the staff
• Incorrect calculation of third-party commission value
• Arbitrary termination of employee’s service (abuse of power)
• Other violations

Why Tasheel

Tasheel gives you direct access to government services, without the involvement of third parties. Most employment matters, especially ones registered at a Tasheel service centre, are handled by highly experienced government service specialists. These specialists have the knowledge and expertise in labour laws, the rules and regulations, and the mandatory requirements of your specific matter. They can be the one-stop solution for all your employment-related problems and concerns.

In addition, Tasheel also ensures that you receive specific services tailored to your requirements. It saves you a lot of time, effort, and money. You don’t have to go around looking for solutions, Tasheel brings the solutions to you. The best part is, you can easily track the progress of your transactions/processes at any given time.

How Many Tasheel Centres Are There In The UAE?

There are a total of 78 Tasheel service centres in the UAE, with around 2,200 counters to facilitate the clients. Out of the 78 service centres, 20 are in Abu Dhabi. Dubai has 32 service centres operating within the city – that’s the maximum number any emirate has. Tasheel Sharjah has 11 service centres. There are 3 Tasheel locations in Fujairah and 4 each in Ajman, Ras Al Khaimah and Umm Al Quwain.

Tasheel Timings and Working Days

Tasheel service centres across the country work six days a week from Saturday to Thursday. You can visit these service centres any time during the Tasheel working hours. Every Tasheel office is operational from 08:00 am to 08:00 pm. Tasheel service centres remain closed on Fridays.

All sorts of Tasheel enquiries can be made at these service centres. There is no dedicated Tasheel contact number, but you can find contact details for designated offices on the MOHRE website. You can even reach out directly to the MOHRE for Tasheel enquiry.

• Toll-free number: 800-60
• WhatsApp: 056-6891910
• Email: scd.director@mohre.gove.ae

Where Are Tasheel Centres In Dubai?

Major Tasheel service centres in Dubai are Tasheel Muraqqabat and Tasheel Business Bay. Popular Tasheel offices Dubai are also located in Deira, Oud Metha, and the Al Qusais Industrial Area. Other Tasheel Dubai service centre branches can be found in Al Barsha Mall, Umm Hurrair, Al Qouz and Al Mamzar.

Where Are Tasheel Centres In Abu Dhabi?

Tasheel Abu Dhabi service centres can be found at Al Raha Mall, Marina Mall, Al Wahda Mall, and the Capital Mall. Besides this, there are service centres in Khalidiya, Al Jazeera Sports Club, Madinat Zayed, and the Ministerial Complex.

That wraps up our guide on Tasheel in the UAE. Now that you what is Tasheel and how it can help you, we hope that you’ll make the most of it and make your professional life easier. 

Over the years, the MOHRE has continuously strived to introduce streamlined services that make life easier for its residents – particularly employers and employees. Among other trademarks of the MOHRE are Tadbeer – a service that allows you to find and hire house help when living in the UAE.  

When it comes to facilitating its residents, the UAE is determined to extend ease and relaxation through various government level initiatives – Ejari in Dubai is another clear example of that! To keep up to date with everything happening in the UAE, stay tuned to MyBayut.