All about the e-Dirham card in the UAE

• e-Dirham G2
• Types of Al Haslah Cards
• Where to use the e-Dirham Card
• Application prodecure
• Where to buy e-Dirham Cards
• Checking the card balance
• Setting the passcode
• Documents required
• Support services

The Second Generation of the e-Dirham card, known as ‘e-Dirham G2 card’, is the product of a collaboration between the First Abu Dhabi Bank (FAB) and the Ministry of Finance. The new system provides a safe, transparent and easy electronic payment method for government and non-government services.

Read on to know more about the e-Dirham card, different types of cards, fees and more.

What is the e-Dirham G2 system?

The e-Dirham G2 system is an electronic payment method designed to facilitate the collection of service fees. Apart from providing a comprehensive payment system through credit cards and prepaid cards, you can also make fee payments via the following:

• E-Mobile: Payments through mobile phones
• E-Kiosks: Payment via electronic kiosks
• E-Wallets: Payment with virtual wallets
• EFTPOS: Payment via counter
• E-Direct and E-Debit: Direct debit from bank accounts

Thus, those wondering how to use e-Dirham card will see that it can be used in a variety of situations.

E-Dirham G2 Al Haslah Cards

There are different types of Al Haslah or e-Dirham prepaid cards, giving consumers more control of their finances and spending. Each card comes with different features, which allows holder to choose the one that best suits their individual financial requirements.

The cards also differ in features such as maximum reload amounts, maximum balance, e-Dirham registration, accepted locations and more. For example, the e-Dirham blue card or Blue Al Haslah card is a Visa Cobranded product that is accepted by Visa merchants worldwide. On the other hand, the Red Al Haslah card is suitable to pay for services by e-Dirham G2 merchants. 

Additionally, the cards can be loaded via:

• FAB branches in the UAE
• e-Dirham distribution channels
• e-Dirham G2 ATMs/CDMs. 

To get a better idea of the benefits of the e-dirham card, here is an overview of the different Al Haslah e-Dirham prepaid cards. 

Blue Al Haslah Card

The Blue Al Haslah Card is accepted by global and e-Dirham G2 product and service providers. The reloadable card does not have the name of the cardholder printed on it and is valid for two years. Customers may opt for the registered or unregistered card, with the former allowing a maximum balance of AED 20k.

• Purchase price: AED 12
• Availability: Readily available for purchase
• Purchase at: FAB branches in the UAE

Red Al Haslah Card

Also referred to as the e-Dirham red card, the Red Al Haslah Card isn’t co-branded and is only accepted by e-Dirham G2 services and merchants. It is valid for one year from the time of the first load, and is also available as a registered or unregistered product. The registered Red Al Haslah Card has a balance cap at AED 50k. Moreover, it is the only card that has a magnetic stripe while the rest are equipped with electronic chips. 

• Purchase price: AED 6
• Availability: Readily available for purchase
• Purchase at: FAB branches in the UAE

Gold Al Haslah Card

You have to register to get a Gold Al Haslah Card. The private label card is only accepted at e-Dirham G2 merchants and allows for a maximum balance of AED 1M. 

• Purchase price: AED 25
• Availability: Issued within five working days from date of registration
• Purchase at: e-Dirham G2 website | FAB branches 
• Receive card: FAB branches |Delivery through courier (subject to fees)

Green Al Haslah Card

The Green Al Haslah Card has a three-year expiry and has the name of the cardholder printed on it. It requires registration and is a Visa Cobranded product. Cardholders can add a picture and use their card at worldwide merchants that accept Visa. This e-Dirham Visa card has a maximum balance limit of AED 50k. 

• Purchase price: AED 27
• Availability: Issued within five working days from date of registration (if all correct documents are provided)
• Purchase at: Any FAB branch
• Receive card: Any FAB branch 

Silver Al Haslah Card

Also a Visa Cobranded Card, the e-Dirham silver card requires registration and allows a maximum card balance of AED 2M. 

• Purchase price: AED 30
• Availability: Issued within five working days from date of registration (if all correct documents are provided)
• Purchase at: Any FAB branch
• Receive card: Any FAB branch 

Apart from the mentioned features, all Al Haslah cards can be reloaded at the following locations for an additional service fee:

• AED 8 at FAB branches
• AED 4 at all distribution channels
• AED 2 at e-Dirham G2 CDMs/ATMs and FAB CDMs/ATMs 

However, cash withdrawals aren’t allowed for corporate cards, including the Gold Al Haslah and Silver Al Haslah Card.

Where can you use the E-Dirham Card?

Depending on the type of card you apply for, it can be used to pay for services offered by government entities in the UAE, as well as those provided by worldwide merchants where the Visa brand is accepted.

Local authorities that accept e-Dirham card payments for their services are:

• Dubai E-Government
• Ajman E-Government
• Dubai Chamber of Commerce
• Ajman Chamber of Commerce
• UAQ eGov Department
• RAK eGov Authority
• Abu Dhabi Retirement Pensions & Benefits Fund
• Abu Dhabi Tourism Authority
• Dubai Trade
• GHQ of UAE Armed Forces – AUH
• AUH Food Control
• SEHA
• Dubai Municipality
• Dubai Health Authority
• Daman
• The Medical Office MOPA

How do I apply for an E-Dirham card?

Applying for the Al Haslah e-Dirham card is easy and can be done online. All you have to do is:

• Visit the e-Dirham G2 website
• Fill in the necessary personal data
• Determine the time and location to receive your card
• Submit the application

How to register e-Dirham card? Applicants may register their cards on the mentioned website.

Where can I collect my E-Dirham G2 Al Haslah card?

You can purchase your desired e-Dirham card at all branches of the First Bank of Abu Dhabi in the UAE. Moreover, the cards are also available at AFAAQ branches in the country.

How do I check the E-Dirham card balance?

If you want to check the remaining balance on your e-Dirham card, you can do so by visiting the e-Dirham website and entering your card data. This can also be done through subscriber service centres, which you can contact via this toll-free number:

• Service Centre Contact: 800MOF (800-663)

How do I get my E-Dirham card passcode?

To acquire your e-Dirham card passcode, you must first load your card. The “load” corresponds to the first time you deposit a cash amount in it. The Activation Code printed on your load receipt will enable you to set your passcode through the e-Dirham website. Just add your card number and the activation code where needed and you can set the passcode. 

Where can I set my e-Dirham Card passcode?

The e-Dirham Card passcode refers to the eight-digit number that can be set by cardholders through these methods: 

• e-Dirham CDMs/ATMs
• FAB CDMs/ATMs
• e-Dirham G2 call centre
• e-Dirham G2 official website

You will be required to enter your Activation Code in all cases except at ATM/CDM machines. The Activation Code isn’t needed once the passcode is set. Moreover, cardholders can also change their passcode through the same channels.

Documents required for E-Dirham Card

You may be required to submit certain documentation to apply for the card and avail other services. Customers can download the necessary documents from e-Dirham’s official website. These include documents for:

• Application G2 Corporate Gold-Silver Card (English)
• Additional e-Dirham EFTPOS request 
• Cancellation of e-Dirham Service Request
• Approval application for linking E-Dirham
• Authorising the use of e-Dirham

Support services

If you are interested in procuring an e-Dirham Card or are already a cardholder, you can use these channels for queries:

• 24-hour e-Dirham G2 Call Centre toll-free number: 800MOF (800-663)
• International calls: +971-2-495-1000

Apart from these channels, you can also get in touch with support services through the e-Dirham G2 website. Additionally, cardholders receive SMS notifications of transactions incurred on their e-Dirham cards. This service is available in both Arabic and English. 

That’s all you need to know about the new e-Dirham Card. Looking for other electronic payment options in the UAE? Consider the top loyalty cards in Dubai that can help you save money when shopping or dining! Residents can also apply for popular credit cards for expats in Dubai, while UAE Nationals in the private sector can avail the Absher Card. Your Emirates ID may also make it easier for you to apply for certain payment facilities.

Looking for an easier way to pay your public transport fees in Dubai? In this case, you can purchase prepaid NOL cards in Dubai to pay for pubic transport facilities such as the Dubai Metro and Dubai Tram. Those wondering how to pay rent by direct debit in Dubai will also be happy to know that some landlords offer an automated service for it.

Also from dividing a dinner bill to sending cash in an instant, FastPay NBD app is your mobile solution for seamless cashless transactions.

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