All about ADDC: Abu Dhabi Distribution Company

• ADDC Services
• How to Register With the ADDC
• How to Initiate Moving Out Request
• ADDC Bill Payment
• ADDC Initiatives
• FAQs

Disclaimer: The Abu Dhabi Distribution Company (ADDC) is undergoing a rebranding as part of TAQA Group’s strategic move to consolidate its wholly owned operating companies under a unified brand. As part of this change, ADDC and Al Ain Distribution Company will be rebranded under the name TAQA Distribution in January 2025.

The Abu Dhabi Distribution Company, or ADDC, is Abu Dhabi National Energy Company (TAQA) subsidiary. As one of the region’s leading water and electricity distribution companies, its core function is to ensure that all residents of Abu Dhabi Central and Al Dhafra regions get an uninterrupted water and electricity supply. Similar to DEWA in Dubai, ADDC helps residents and commercial entities set up accounts and pay bills for water and electricity consumption in Abu Dhabi.

All ABOUT ADDC

ADDC UAE plans, runs, maintains and owns network distribution assets in the capital city. It employs technical experts to follow best practices and provide customers with solutions if they encounter any challenges with their electricity or water supply in Abu Dhabi.

Over the years, the ADDC management has focused on innovation and continuous development.

A robust and efficient distribution network has been established to ensure regular, uninterrupted water and electricity supply to more than 600,000 service points.

Since the organisation started operations in 1998, it has worked towards building a customer-centric culture. Its vast network provides electricity to homes, offices, shopping malls, entertainment centres, hotels and other locations.

HOW DOES ADDC WORK?

ADDC works under the supervision of the Department of Energy (DoE). This independent regulator ensures that ADDC UAE maintains all the necessary standards, not just in terms of consistent supply but also with regard to the required environmental, safety and health criteria.

SERVICES OF ADDC

Here’s the list of services offered by ADDC:

• Extension and connection of electricity services
• Transfer and removal of electricity services
• Account management and bills
• Customer care
• Connection of water services
• Certificates
• Shifting and removal of water services
• Registration of water tankers
• Electrical vehicle charging tariff

HOW DO I ACTIVATE MY ADDC ACCOUNT?

• Your ADDC registration is linked with the Abu Dhabi Municipality Tawtheeq.
• Tawtheeq details are used to register your ADDC account automatically. If you are an owner-occupier and Tawtheeq registration isn’t required, you can register on the ADDC website or visit one of their branches.
• If you have purchased a property recently or are renting a house in an area that Tawtheeq doesn’t cover, you have to complete a move-in application on the official website.
• For an online ADDC account, visit the official ADDC online registration portal.
• To create an account, enter your ADDC account number mentioned in the Customer Details section of your bill. Then, click SEND ME A PIN CODE below:

DOCUMENTS REQUIRED TO REGISTER WITH ADDC

The following documents are required for registration and to create an ADDC login account:

FOR TENANTS:

• Family Book (UAE Nationals only)
• Passport – ID and Visa pages
• Tenancy Contract
• Emirates ID
• Previous Account Closing Letter (for the property you are moving into)

FOR OWNERS

• A valid copy of the Premise Ownership Deed or site plan issued by the AD Municipality.
• Previous Account Closing Letter (for the property you are moving into).
• Passport
• Emirates ID

HOW TO INFORM ADDC WHEN YOU’RE MOVING OUT

• When moving out, you can inform ADDC by visiting the customer centre or informing the contact centre over the phone or online.
• Confirm your move-out date, and a final bill will be prepared.
• Decide how you want to receive your deposit back (if applicable)
• You will receive your account closing letter once your final ADDC bill payment is cleared.

HOW TO INITIATE ADDC BILL PAYMENT?

• ADDC bill payment is easy and can be carried out online or by visiting one of the customer centres.
• You can also pay via the ADDC Mobile App.
• You can view your bill by registering on ADDC’s official website. ADDC online payment is possible via credit or debit card.
• If you prefer paying your ADDC bills in person, you can visit ADDC branches in Abu Dhabi.
• There are many ADDC bill payment kiosks at shopping malls, petrol stations, and other locations across Abu Dhabi.
• Visit the official website to locate your nearest bill payment kiosk.

ALTERNATE METHODS TO PAY ADDC BILL

• Another option for ADDC payment is over the phone. Call 800-2332, and the customer service representative will guide you.
• ADDC bill payment can also be made via cheque or pay order. It is mandatory to write your phone number on the cheque you are using and attach it to the payment slip from the bottom of the bill. The posting address is present on the top of every bill.
• To pay the bill, you can also visit Abu Dhabi Commercial Bank (ADCB) or the National Bank of Abu Dhabi (NBAD). It can be done over the counter, at an ATM or online.
• Another option for ADDC bill payment is to visit an exchange service. Branches of UAE Exchange, Lulu International Exchange, Al Ansari Exchange, Lari Exchange and Al Fardan Exchange have options for such payments. Post offices offer yet another avenue for ADDC bill payments in the capital.
• For registered businesses, the Abu Dhabi government’s portal is another option for bill payment.

KEY INITIATIVES BY ADDC ABU DHABI

TARSHEED

Tarsheed is an initiative focused on water and electricity conservation. The main objective outlined is to reduce consumption by 20% by 2030. For homes, ADDC has launched the initiative to raise awareness about the issue and launched programs that will directly impact conservation efforts.

DIRECT DEBIT IMPROVEMENTS

As a result of this initiative, ADDC gives customers extra days to pay the bill. They have a ten-day grace period, after which the direct debit is deducted from their respective accounts. Customers get a notification of their direct debit amount and the date the direct debit transaction will take place.

If a Direct Debit fails, customers are notified to ensure the funds’ availability in their account within three days.

ISTIMRAR

It is a direct debit service that makes automatic payments for water and electricity bills. Not only is this a fast and secure payment method, but it also decreases the cost of payment collection. It deducts payment automatically from the customer’s bank account after the due date. Customers also have the option to go for a fixed bill service, which essentially calculates the monthly average of the bill. The estimated amount is noted monthly for a year during peak winters and summers.

FAQS ABOUT ABU DHABI DISTRIBUTION COMPANY

How can I get a copy of my ADDC electricity bill?

• Log into your online ADDC account
• Download the bill
• Take a printout

How do I transfer my ADDC account?

To transfer your ADDC account, focus on the following:

Documentation

You’ll need the following documents:

• A letter of assignment to the contractor.
• A competency certificate from your contractor.
• An undertaking from the contractor to transfer electrical service, which you’ll then send to the Abu Dhabi Distribution Company for approval.

Procedure

• Approve the quotation issued by ADDC.
• Initiate the request for transfer of services.
• Wait for the application review.
• Approve the proposition of the municipality.
• Get electrical service transferred.
• Close the application.

There is no fee charged by ADDC Abu Dhabi for transferring electrical service.

Is ADDC Quick Pay service available?

ADDC Quick Pay service is currently unavailable. Visit the official website for latest updates.

HOW TO CONTACT ADDC?

If there are any complaints or queries regarding supply, billing or other matters, call the ADDC contact number – 800-2332. The ADDC customer service department will resolve your complaints/queries.

What are some ADDC career options?

ADDC is focused on developing and retaining a workforce that can deliver excellent results today and prepare the company for future challenges. Hence, it is constantly looking for fresh talent. All job vacancies are posted online.

Are there any other electricity providers in the UAE?

Dubai Electricity and Water Authority (DEWA) is committed to supplying water and electricity to the emirate’s residents. Another government utility responsible for providing these facilities is the Sharjah Electricity, Water and Gas Authority (SEWA).

Is the UAE working on renewable energy?

The UAE is constantly promoting the use of sustainable energy. Many initiatives have been launched for sustainable developments in the UAE, aimed at reducing the country’s carbon footprint. There are different types and sources of renewable energy in the UAE.

The Abu Dhabi Distribution Company has consistently delivered exceptional service. The uninterrupted supply of electricity and water is one of the biggest catalysts in the tremendous growth of the economy in the capital city.

ADDC is focused on sustainable development. Being an early adopter of change, the company is on this path already. Other governmental entities, like the Abu Dhabi Transport Department, follow a similar approach.

Do you wish to learn more about the energy sector? You can learn about oil and gas companies in Abu Dhabi and other emirates.