Your guide to Al Twar Centre in Dubai
Looking for a one-stop-shop for government services in Dubai? Consider paying the Al Twar Centre a visit. In this post, we’ll cover absolutely everything you need to know about this highly useful centre, where you can avail of a variety of government services. Read on to know more about the services at Al Tawar Centre and the various facilities available here.
What is Al Twar Centre?
Al Twar Centre is one of four Dubai Municipality sub-centres, the others being Al Manara, Al Kifaf and Hatta.
The centre is home to several government services, so residents can take care of multiple tasks under one roof. Whether you require typing services for a work permit or medical applications, renewal of visas, tenancy contracts, or any other Government services, the Al Twar Centre has you covered.
The centre’s aim is to fulfil the vision put forth by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, the ruler of Dubai and Prime Minister of the UAE, for the four sub-centres to a provide a seamless, one-stop solution for government services.
Which government service outlets are available at Al Twar Centre?
Al Twar Centre is the perfect place to apply for the various permits and requests issued by the Dubai Municipality. Here’s a list of departments and institutions you can find at the centre.
Ministry of Human Resources / Tasheel
An arm of the Ministry of Human Resources and Emiratisation (MOHRE), Tasheel simplifies labour-related processes for both employees and employers across the UAE.
The service is invaluable for expat workers and the companies that hire them, as it streamlines the prerequisites of the country’s labour laws. Online transactions and payments are just some of the many conveniences that the government-backed system provides.
The Tasheel services offered at Al Twar Centre include:
- Submitting a new electronic work permit or an electronic work permit application
- Typing a new job offer letter
- Renewal of electronic work permit
- Online cancellations
- Typing of electronic pre-approval for work permit application
Amer / General Directory of Residency and Foreign Affairs
Al Twar Centre also facilitates a wide range of important government services pertaining to residency visa and entry permits to Dubai. So, it’s only natural that it has an Amer Centre, courtesy of the General Directorate of Residency and Foreign Affairs.
The Amer services Al Twar Centre uses the latest technology to expedite and streamline services regarding the issuance of various visas, entry permits, modification of visa status, ID card applications, visit visas and more for:
- Residents
- Citizens
- Government companies
- Private companies
Dubai Courts (Notary Public – Personal Status – Affiliate)
The primary aim of the Dubai Courts is to make legal services accessible for the city’s residents, citizens and visitors. Their Notary Public department at Al Towar Centre provides services like:
- Notarising and signing contracts
- Attestation of legal notices, Power of Attorney, non-Muslim wills
- Certification of marriage contracts by approved churches in Dubai
- Other attestation services
Directorate General of Dubai Civil Defense – Dubai
The Dubai Civil Defense service at the Al Tawar Centre employs highly skilled staff who oversee smart security and safety services that enhance the quality of life in the city. Some of the services offered by this government office at Al Twar Centre include:
- Issuance of letters related to Civil Defense
- Annual issuance and renewal of company licences in smart systems
- Issuance of licences from Civil Defence and PRO’s cards
All in all, the Civil Defense department provides around 52 services.
Dubai Health Authority
The Dubai Health Authority (DHA) is the exclusive licencing authority for healthcare professionals who exhibit the required skills and have the qualifications necessary to provide medical services to residents in Dubai. An important part of their responsibilities is to also provide medical fitness applications that are essential for work and residency permits in the emirate.
The DHA services available at Al Twar Centre are:
- Typing services for new residency visa medical application
- Typing services for residency renewal medical application
Federal Authority for Identity and Citizenship
The Federal Authority for Identity and Citizenship (ICA) offers different types of public services in the UAE pertaining to the legal identity requirements for individuals and government authorities. At Al Twar Centre, the services offered by the Identity and Citizen are:
- Typing of new Emirates ID application
- Typing of Emirates ID application renewal
Dubai Economy
The Dubai Economy department at Al Twar Centre offers a range of facilities for business registration services. The multilingual staff here is trained to provide prompt services while taking the individual needs of their diverse clientele into account.
One of the major departments in the Dubai Economy is the Commercial Licences Department. Here, customers can rely on the expertise of special advisors for commercial permits. There is also an Inspection Section which aims to make customer transactions easier and settle fines. Additionally, customers can also direct any inquiries related to commercial laws to Dubai Economy.
Here is a look at the services offered by Dubai Economy:
- Renewal and reservation of trade names
- Renewal and issuance of initial approvals which are necessary for completing processes in other government departments
- Amendments and licencing
- Licence cancellation for company closure
- Issuance for Commercial permits
Ejari
Ejari is a government-run programme that regulates all tenancy contracts in Dubai to ensure that all private rental contracts in the city are drafted in a legally binding government-approved format.
Al Tabu Real Estate Trustee Services provide Ejari and other services by the Dubai Land Department at Al Twar Centre. These include:
- Cancellation of lease contracts
- Attestation of lease contracts (Ejari)
- Issuances of ownership certificates
- Issuance of plans relating to lands, units or buildings
- Amendments to ownership data (for individual landlords)
- Registration of rental dispute cases (reconciliation or first instance)
- Valuation of property (only flats, offices and shops)
- Issuance of title deeds to replace stolen or lost ones
You can also register Ejari online through DLD website or through Dubai REST app.
Al Twar Centre Dubai E-services
Apart from the aforementioned services, customers can also avail of e-services for these departments at Al Twar Centre:
- Amer
- Directorate General of Dubai Civil Defense
- Dubai Courts (Notary Public)
- UAE Ministry of Foreign Affairs and International Cooperation
- Dubai Economy
- Federal Authority for Identity and Citizenship
- Real Estate Services Trustees
These e-services are available on the official website of Al Twar Centre.
Other institutions at Al Twar Centre
Aside from the departments mentioned earlier, other government institutions present at the centre are:
- Executive Optics
- Dubai Corporation for Ambulance Services
- Etisalat – Emirates Telecommunication Group
- General Pension and Social Security Authority (GPSSA)
- Dubai Electricity and Water Authority (DEWA)
- Road and Transport Authority (RTA)
- Immigration Typing Center
What are the Al Twar Centre timings?
Here are the timings of different government services at the centre:
- Dubai Municipality: 07:30 am to 02:30 pm (closed on Saturday)
- GPSSA: 07:30 am to 02:30 pm (closed on Saturday)
- Immigration Typing Center: 07:30 am to 07:30 pm (closed on Saturday)
- Executive Optics: 08:00 am to 07:30 pm (closed on Saturday)
- Road and Transport Authority: 07:30 am to 08:00 pm (closed on Saturday)
- DEWA: 07:30 am to 08:30 pm | 08:00 am to 02:00 pm (Saturday)
- Real Estate Services Trustees: 07:30 am to 08:00 pm | 08:00 am to 02:00 pm (Saturday)
- Etisalat: 08:00 am to 04:30 pm | 08:00 am to 02:00 pm (Saturday)
What is Al Twar Centre location?
The centre is located in the Al Twar area. Here is the complete address of Al Twar Centre:
- Address: Al Nahda Road, next to Al Qusais Metro Station Dubai, Al Twar Area
How do I contact Al Twar Centre?
The contact details for different service departments at the business centre differ. Those who want to contact the centre’s concerned authorities exclusively can use this number:
- Al Twar Centre Contact Number: +971-4-283-8800 | 800-900
- Email address: info@altwarcentre.ae
You can also talk to customer care representatives with the chat option or an online form on the centre’s official website.
Is there an entrance fee at Al Twar Centre?
Entry to the centre is free. You will only need to pay for the services you request here.
Are visitors supposed to follow a dress code?
All visitors are expected to dress modestly while visiting the centre.
That’s all for our review of Al Twar Centre in Dubai. Similar services can also be availed at the typing centres in Dubai. Apart from this, individuals can also head to the Service 1 Center at Emirates Tower for government services. Those looking for establishments that offer passport and visa services specifically may head to Amer centres in Dubai.
For more updates on government service centres in the UAE, stay tuned to MyBayut.
